Complaint History & Business Rating for OakBend Medical Center

M H. says: this review is specifically on the senior care unit on the 6th floor.

my father was admitted there and immediately they put him on an antipsychotic (Seroquel) . He has never been diagnosed as schizophrenic or bi polar, or to have any mental illness. He was brought here for an evaluation, to see if he had dementia.

Us, as his family noticed immediately he was not himself. He was hallucinating, and was out of his mind, due to these meds. We asked the doctor to remove this medication from his chart. Signed paperwork saying he would no longer be receiving this medication until a proper evaluation has been done.

There was a failure of communication between the practitioner and the nurses, and were still giving him antipsychotic medications, after my mom and I signed paperwork to stop the medication, days prior.

After we raised some concern, they tell us that ALL the patients in the unit are on antipsychotics, and they will not keep a patient there unless they are on antipsychotics. (Respridal, Seroquel).

He has been in the unit a total of 2 weeks, and someone visits him everyday to ensure he isn't being abused and mistreated. Every shift we call and find out how he is doing, there have been nothing but good comments told to us via the nursing station.

Now today, they are saying he has been combative the entire time he's been there. but why has this never been mentioned prior?

Yesterday, during visitation, I saw a little old lady who had bruising on what looked like 3/4 of her entire body, including what appeared to be a choke bruise around her neck. The patients report a large amount of hostility and abuse on the night shift, including the choking of this little frail old lady. We have reported this facility and are doing everything we can to raise awareness of the care of our senior citizens in this Senior behavioral and care unit.

Some of the patients say they are locked in their rooms day and night, with little to no mental stimulation, no TV. They have said that there are nurses that threaten to shoot them. A place like this would cause a mental decline in anyone, senior citizen or not.

If you have a loved one, who is in this facility, please check on your people. You have to be their voice. Ask about their medications, and diagnoses. Google their medications. Go see them as often as possible, and check their body for bruising.

It appears this facility only wants to "dope up" their patients, and lock them away, not help treat and diagnose. These people are still human, and deserve to be treated with dignity and respect.

The abuse is very apparent if you just pay attention.

Michael J. says: I have been with a PCP at OakBend for over two years now and consistently get the same results. The Drs. seem quite good. The staff responsiveness is horrible. Again, it took 30 days from talking to the doctor about a referral for the referral department to come through. Their answer is they have up to one week to complete a referral. Also, once again 10 days and multiple requests and still no refill on an important medication. I have gone 4 days without. The last answer I received is that they have 2-3 days to fill a script. Once again 2-3 days is far shorter than 10.

Marie K. says: Poor poor service. No professionalism and the front desk staff we came across at the delivery floor are absolutely unfriendly except for 2 employees. We had the worst time ever. Would never ever recommend this place. So many International patients fly to be seen st this facility if only they knew. If you are ready to be treated as second class or next to nothing so be it. If not stay wherever you are or find a better place such as memorial Herman.