Comments and Feedback from Users
-
Commented By:Lois L.
-
Recommended:No
-
On:26-Feb-2017
Lois L. says:
Sears management and customer service is a joke. They are rude and can't answer a simple question. They do not return calls, no one from sears returns calls. They do not stand behind their products or name. I would not recommend them to anyone. I will never step into a sears store again. I have been in customer service business for over 35 years and never in my life have I treated a customer the way I was treated. Even the corporate office do not return calls. SEARS IS NOTHING BUT A JOKE
Respond. Click here if you're authorized to respond to Sears (Headquarters) customer comments or edit information on this profile.
Sears (Headquarters)’s Complaint History (17):
17 claims are currently posted for public review and comment
:
-
- Claim
- Seeking:
For:
- Customer service runarounds
Claimant says:I ordered a part, a fertilizer spreader for our lawn tractor, and after about 4 days I received an email saying it was on backorder, no date availabls. We needed one right away, so I purchased another from a different site and wrote SearsPartsDirect to cancel my order. They kept sending me emails saying my part was on backorder, so I called them an...
-
- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I bought a new refrigerator and 3 year service warrant at a cost of $1,276.83 from the Sears Outlet Store in Amarillo, Texas. They delivered it on 2-17-18. Two weeks later it stopped cooling I called that Friday and was told I would have to call on Monday. I went in hospital for acute bronchitis on Saturday and stayed for 3 days, I sent my dau...
-
- Claim
- Seeking:
For:
- Bad business practices
- Problem with a product
- Problem with a service
Claimant says:I purchased a dishwasher online at Sears.com; it was delivered 1/6/17. Today our contractor opened the box to install and the dishwasher was damaged on all four sides. It looked as if it fell off a truck and rolled down the hill. I called customer service to exchange the item and was told by Travis #878790 that they could not exchange or return ...
-
- Claim
- Seeking:
For:
- Bad business practices
- Problem with a product
Claimant says:Last week I placed an order for a BORAAM dining room chair, cherry. I thought before I completed the order I would chat about what the price to ship these(3) chairs. After giving my personal info and the item info, the rep. checked and said that shipping would be 19.99. We discontinued the chat and I proceeded to place the order. When I did, shippi...
-
- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Problem with a service
Claimant says:I ordered a fridge from the Sears store in Puyallup, WA Store on 9/3/2016. The fridge I wanted had a delivery date of 30 days out and I needed a fridge with in 24-48hrs. I then went with a different fridge paying more then I initially wanted to. I was given a delivery date of 9/6/2016. I received a text on 9/5/16 stating my delivery would be be...
Gain the power of numbers - Join PeopleClaim users negotiating with
Sears (Headquarters)
to resolve their complaints.
Resolve My Complaint