Comments and Feedback from Users
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Commented By:Lois L.
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Recommended:No
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On:26-Feb-2017
Lois L. says:
Sears management and customer service is a joke. They are rude and can't answer a simple question. They do not return calls, no one from sears returns calls. They do not stand behind their products or name. I would not recommend them to anyone. I will never step into a sears store again. I have been in customer service business for over 35 years and never in my life have I treated a customer the way I was treated. Even the corporate office do not return calls. SEARS IS NOTHING BUT A JOKE
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Sears (Headquarters)’s Complaint History (17):
17 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
- Problem with a product
Claimant says:March 4, 2016
We purchased Kenmore Elite appliances ( gas range, refrigerator, dish washer, washer, dryer, and 2 under appliance storage stands) , complete with protection warranties for our new house being built , in September, 2015 at Sears in Orlando, FL to be delivered December 16, 2015 in Tennessee. The delivery was on time, but the bui...
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- Claim
- Seeking:
For:
- Customer service runarounds
Claimant says:Purchased a sears Elite refrig. Cost $3200. Purchased a fix and "replace Service Contract". ($500) Reported a problem with the appliance just before the contract expired. Sears Service tried to fix problem. Contract expired. Problem not resolved. Called Sears they extended the contract. We called Sears service. They told us the problem was not re...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I have a heat and cool pack with a warranty. It has been broken for a year. I have repeatedly requested service. I have had in excess of 12 service calls. I have been hung up on, transferred to nowhere promised call backs that never happened, transferred between departments, etc. Their technician and a private HVAC company that they contracted wi...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Problem with a product
Claimant says:I bought a washer in 2012. I bought the warrant on my appliance. Last year when they came to serve my washer. I told the service man my washer was rusting. He told me there is nothing they can do. This year it got worth and the washer started to smell. So I call in for service again. They told my husband again there is not they can do for the rus...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
Claimant says:Bout a Refrigerator at Sears and it tour up a week before Christmas it still had a warranty on it and they have sent people out to fix it and it still is not fixed they have put about every piece new on it they were suppose to come out today 3-23-2016 and put another piece on it and they did not show we are having to pay lease on another Refrige...
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