Complaint History & Business Rating for Sears (Headquarters)

3333 Beverly Rd - B6-258B, Hoffman Estates, Illinois, 60179-0002, United States.

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What Sears (Headquarters) customers think NEW

Comments and Feedback from Users

  • Commented By:Cheryl B.
  • Recommended:No
  • On:27-Jun-2017
Cheryl B. says: They told people claim they would resolve claim but then I could never reach them for that resolution.
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  • Commented By:Susan J.
  • Recommended:No
  • On:08-May-2017
Susan J. says: Very very very poor customer service.
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  • Commented By:Lois L.
  • Recommended:No
  • On:26-Feb-2017
Lois L. says: Sears management and customer service is a joke. They are rude and can't answer a simple question. They do not return calls, no one from sears returns calls. They do not stand behind their products or name. I would not recommend them to anyone. I will never step into a sears store again. I have been in customer service business for over 35 years and never in my life have I treated a customer the way I was treated. Even the corporate office do not return calls. SEARS IS NOTHING BUT A JOKE
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  • Commented By:Rick W.
  • Recommended:Maybe
  • On:07-Feb-2017
Rick W. says: Most of their products are great. The techs who service them are great. But the scheduling of getting a tech out to repair once or even multiple times on same product is ridiculous. It took from September of 2016 to February 2017 to get my frig fixed correctly.
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  • Commented By:Phil P.
  • Recommended:No
  • On:31-Jan-2017
Phil P. says: Headquarters was not at all interested in helping me even to return my lawnmower back after they refused to honor the warrantee. The local sears, after several months, finally repaired it without charge on their own.
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Sears (Headquarters)’s Complaint History (17):

17 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Lorna Betteridge vs. Sears (Headquarters)

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Problem with a product
    Claimant says:March 4, 2016 We purchased Kenmore Elite appliances ( gas range, refrigerator, dish washer, washer, dryer, and 2 under appliance storage stands) , complete with protection warranties for our new house being built , in September, 2015 at Sears in Orlando, FL to be delivered December 16, 2015 in Tennessee. The delivery was on time, but the bui...
    • Claim
    • Seeking:

    A.E. vs. Sears

    For:
    • Customer service runarounds
    Claimant says:Purchased a sears Elite refrig. Cost $3200. Purchased a fix and "replace Service Contract". ($500) Reported a problem with the appliance just before the contract expired. Sears Service tried to fix problem. Contract expired. Problem not resolved. Called Sears they extended the contract. We called Sears service. They told us the problem was not re...
    • Claim
    • Seeking:

    K.G. vs. Sears (Headquarters)

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a product
    Claimant says:I have a heat and cool pack with a warranty. It has been broken for a year. I have repeatedly requested service. I have had in excess of 12 service calls. I have been hung up on, transferred to nowhere promised call backs that never happened, transferred between departments, etc. Their technician and a private HVAC company that they contracted wi...
    • Claim
    • Seeking:

    R.H. vs. Sears Store El Paso Texas

    For:
    • "I just feel ripped off."
    • Problem with a product
    Claimant says:I bought a washer in 2012. I bought the warrant on my appliance. Last year when they came to serve my washer. I told the service man my washer was rusting. He told me there is nothing they can do. This year it got worth and the washer started to smell. So I call in for service again. They told my husband again there is not they can do for the rus...
    • Claim
    • Seeking:

    Allison&Kermit Lambert vs. Sears

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:Bout a Refrigerator at Sears and it tour up a week before Christmas it still had a warranty on it and they have sent people out to fix it and it still is not fixed they have put about every piece new on it they were suppose to come out today 3-23-2016 and put another piece on it and they did not show we are having to pay lease on another Refrige...

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