Comments and Feedback from Users
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Commented By:Lois L.
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Recommended:No
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On:26-Feb-2017
Lois L. says:
Sears management and customer service is a joke. They are rude and can't answer a simple question. They do not return calls, no one from sears returns calls. They do not stand behind their products or name. I would not recommend them to anyone. I will never step into a sears store again. I have been in customer service business for over 35 years and never in my life have I treated a customer the way I was treated. Even the corporate office do not return calls. SEARS IS NOTHING BUT A JOKE
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Sears (Headquarters)’s Complaint History (17):
17 claims are currently posted for public review and comment
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- Claim
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For:
- "I just feel ripped off."
- Bad business practices
- Contract / Agreement / Promise dispute
- Customer service runarounds
Claimant says:Yesterday 6/26/12 I had an appointment for a repair specialist to come and fix my 16 month old (purchased Feb 2011) Kenmore refrigerator because the door is staying open due to a tear in the seal. I received a call from Sears and I immediately clicked over from the other line to answer (only one beep came through so it could not have been more tha...
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Claimant says:Took my watch in for quote for repair of broken stem. I refused the repair and returned to pick up the watch they could NOT find all the parts. After looking for some time they Angelo Cherta Mgr) said that it would be repaired at NO CHARGE for my inconvenience. I've filed two complaints with Sears Holding Co and all that say is that (vie e-mail) t...
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