Complaint History & Business Rating for Waffle House Inc

PO Box 6450, Norcross, Georgia, 30091, United States.

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  • Commented By:Gary S.
  • Recommended:No
  • On:02-Jul-2022
Gary S. says: I work for undercover for FED. AGENCY assigned to Narcotics at Greenville Sheriff Dept. Before that, Army for 7 years and became injured vet. So I’ve ate at Waffle Houses in MANY states n cities. But I NEVER got 2 of 3 orders WRONG in 1 week until now. But when a Staff Member, KAYLA at #1195 DISRESPECTS ME FOR THEIR MISTAKE! Not gonna do that with me! I ordered 3 to-go plates of DOUBLE VEGETABLES, CHEESE, NO MEAT - DOUBLE OMELETTES, with sides on 3 days. First one was great. Last 2 had HAM IN OMELETTES - A LOT, but not many vegetables. I let the first one go. Then on 01JULY2022 at 10:20-30 am approx, I got the SECOND two hammed-up same way. So I called and they HUNG UP- 3 TIMES - before I spoke! Then straight to machine. I called 02JULY2022 at about 9 am, spoke to unknown, and she said “WE CAN FIX YOU ANOTHER ORDER” - which is good. But once I arrived at #1195, KAYLA met me with a frown, NO APOLOGY FOR THEIR ERRORS, THEN KAYLA RUDELY TOLD ME: "CHECK YOUR ORDER BEFORE YOU GO BECAUSE I WONT REPLACE ANOTHER ONE." How do you check mine and another Officers' Omelette at counter for HAM?? Why not "We're sorry for the mix up and let me know if there's any problem?" The food was prepared wrong TWICE in one week at Seneca by THEM, got hung up on 3 times, BUT KAYLA RUDE IN TONE & CONTENT, NO APOLOGY, THEN SHE I TOLD ME TO CHECK 2 EGG OMELETTES BECAUSE SHE WONT REPLACE IT AGAIN! THAT DID IT! My partner is from CA. I introduced her to Waffle House. She is MAD! I am MAD too! We eat in GVL. 3-4X week!
SSG. GH
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