Public Mediation

My Claim vs. Matt 253 474-9202

E. B. vs. Aerus Electrolux (Tacoma Wa)
2941 S 38th St Ste B, Tacoma, Washington, 98409-5647 , United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Bought products from Electrolux vacuums. Products not working after supposedly being serviced. They are refusing to return and fix the problem. oct 31 2016"
...
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Claimant timeline (1) - Hide
  • 10-07-2016 — electrolux vacuum
Additional Communication Between Claimant and Aerus Electrolux (Tacoma Wa) Hide
  • Nov 22, 2016, Aerus Electrolux (Tacoma WA) (responding party) added:

  • Aerus, formerly known as Electrolux from 1924-2003, is the maker of high quality floor care, water and air purifiers and other healthy home products. Our products are sold and distributed through independently owned franchise dealers. We have no first hand knowledge of her complaint, but, but we will be happy to review her concerns. We attempted to reach her by telephone this morning and left a message. If Ms. Barnes will contact us at 800-243-9078 and ask for Melinda, we will be happy to review her concerns and attempt to resolve any issues she may have with her local franchise dealer. The franchise dealer has also agreed to return to Ms. Barnes home to examine her equipment if she would like to contact them directly to schedule an appointment. She may contact the owner Zac at 206 632 3150.

    Thank you,
    Meinda
    Aerus Customer Service

What Claimant Wants Hide
Just make me happy!
Claimant invites Aerus Electrolux (Tacoma WA) to make a fair offer.
1. Other – Copy claim to regulators Nov 16, 2016 $14.99
2. Other – Pay for claim posting cost Nov 16, 2016 $7.99
3. Other – Physical delivery charges Nov 16, 2016 $4.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Aerus Electrolux (Tacoma WA). This claim will remain posted until resolved
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