Public Mediation

My Claim vs. Apartment Pros

D. S. vs. Apartment Pros
1210 32nd Street Cir S, Moorhead, Minnesota, 56560-3922, United States
Amount Involved: $5,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7607407
    • Amount Involved: 5,000.00
    • Filed On: Feb 12, 2018
    • Posted On: Feb 23, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"We hired Apartment Pros in good faith to move our prized belongings in a professional manner.
It was communicated to us that it would take two days to move us, but the owner Dirk B. made a call towards the end of the first day that he was moving all of it. Our private bedroom/bath were not packed, off limits to he and his employees, doors closed but he went through them and began to tear our bed apart. Prior to this happening we observed very intimating behavior by him to his employees. Once packed up we proceeded to the new location to be treated in a most unprofessional manner. He insisted on a wet outdoors day, that he and his four employees were not going to remove their shoes or put sleeves over them, while moving in our belongings on new white carpeting. Our General Contractor had plastic in most areas of the carpet protecting our investment but to our dismay carpets on every level were damaged to such an extent by the moving company that we had to hire an carpet cleaner back twice to remove the muddy/greasy residue they left on our new carpeting. The walls were damaged with holes & scrapes requiring contractors back in for over $800 in damages. If this wasn't bad enough, a thief entered our closed door bathroom and stole a large sum of money. We tried to appeal to the owner, he would not respond to the theft, never offered to work with us, did not deny or admit what happened. I pleaded for help because it was a severe violation but he showed no remorse.
We took the amount that the contractors charged for the unnecessary damages that occurred from the balance we owed Apartment Pros (also called the Gentle Movers) but the large sum of cash that was stolen has never been satisfied. It is a year ago this week that we hired Apartment Pros, never would we want anyone to have to experience the cruel treatment we did, robbing us of the joy of our new home experience and the funds set aside for an important surgery for our granbaby.
I ran into one of the employees that moved us about six months ago. He knew of our theft, expressed strong views about the man they all were working for, he said two weeks after our move, 3 of the employees quit because of the unprofessional treatment to them and the customers, there was also more info he wasn't at liberty to discuss at the time. I find this proves beyond reasonable doubt what kind of standards Dirk B runs his business by.
The manner in which he treats his employees and clients is unprofessional and does not hold up to the name he has for his company. The damages to our new home were inexcusable and avoidable. His lack of concern to what was stolen certainly sheds a bright light on the situation at large, taking the position of doing nothing to restore what was taken from us also send a direct message that we can not disregard."
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What Claimant Wants Hide
1. Compensation: Resitution for loss Feb 28, 2018 $5,000.00
2. Other – Pay for claim posting cost Feb 28, 2018 $14.99
Cash total : $5,014.99
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Respondent's Counteroffer

There has been no response to this claim from Apartment Pros. This claim will remain posted until resolved
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  • Contributed Solution: by Alan Trachtman On 03-16-2018
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    Bad behavior by movers is all too common, and, I suspect, that has been the case for ages. The only rational answer to this type of abusive treatment in my opinion is to sue the ba$tards, and here’s how I’d go about it. You’ll never get a good attorney to take a case this small, and if you do hire an attorney, then you’ll have 2 adversaries, the movers and your attorney, who are typically, at this level, out for themselves, and less interested in helping you, their client. The first thing I’d suggest is to do a little research online in the local public records about previous lawsuits filed against this moving company. If there are many of them, print them out and keep them in the event you need to use them as evidence of this company’s prior bad behavior. If you find such records, try to get affidavits directly from their prior victims. You should also try to get affidavits from the carpet cleaners, and any others who witnessed the damage that these gorillas did to your new place. I hope you took photos of damaged and broken items, as they too will be of great help. I would recommend that you sue them on your own without an attorney, this is not that hard to do, and you shouldn’t be intimidated against trying it. This type of lawsuit is frequently referred to as "pro-se" (pronounced "pro say") In most courthouses, in the clerk’s office where suits are filed, there's a "pro-se desk" with a clerk who will give you the necessary forms to fill out and advise you on procedures. Do not bother asking them for legal advice, i.e. what your chances are of prevailing in your suit, as they all studiously avoid answering such questions. Just get them to instruct you on how to fill out and file the forms, do so, pay the filing fee, and then get your complaint served on the defendant. In most jurisdictions, claims under a certain dollar amount can usually be served by registered mail, if so, make sure your save the card that you get back from the post office with the recipient's signature on it as proof of service. If that’s not true here, you cannot serve the suit yourself, so you may need to employ a process server, however you can usually avoid that expense by having a friend serve the defendant with your papers. Your friend would then have to sign an "Affidavit of Service" which you would then have to deliver to the court clerk where you filed the action to be added to your file. The clock starts ticking on the defendant's allotted time to file a legal reply to your suit, once the service of your suit is made. It may take many months for the case to get to court, but in a very real sense you have the advantage at this point, because in most cases, a business owner will have to use an attorney. These type of businesses frequently have a local lawyer on retainer, but that still costs the business owner some money, and he may decide to settle with you at that point. If not, wait it out and go to court when the time comes. With the benefit of records of other similar lawsuits filed against this defendant as well as any and all other evidence you’ve managed to put together, evidence, if you conduct yourself in a calm and respectful manner towards the judge, and get a fair minded one, you just may prevail. Give it a try. What have you got to lose at this point? It’s not as if these creeps are going to offer to make restitution to you in any way. Right?
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