Avis Rent A Car-Dispute-#1426254

Claimant's opinion: I in good faith paid for an Avis Rent a Car economy car (Aveo or equivalent) to use for the week of December 18th to December 26th during the holiday season. I paid for the rental car in addition to a plane ticket with Delta through the Cheaptickets website. The payments were deducted from my checking account as follows: the plane ticket was deducted on December 4, 2010 from my checking account and the Avis rental car portion wa deducted from my checking account in the amount of $284.00 on December 6, 2010. I arrived at the Tallahassee Municipal Airport as scheduled around 4pm in which I was to pick up an Economy car from Avis Rent A Car. I went to the desk to try to rent the car and the Trainee there verified that the car HAD been paid for but she needed another credit card in order for me to actually be able to rent it for security. I told her that I didn't have any other card to use in order to book the car and shouldn't need because it had already been paid for when I paid for both the car and the ticket. Delta didn't ask for this when I went to check in for my airline ticket. (Both were both at the same time.) I told the Trainee that I had verified with Avis prior to my arrival that I had paid for the car and that there should be no problem. I just needed to show my ID. I did that and Avis still didn't rent me the car. I asked to speak with a Manager and the trainee put someone on the phone who calls himself a Manager named Barrett Thomas. He was just a voice on the phone to me as I explained to him that I was stranded, female, alone and out of town. Mr. Thomas flatly and vaguely apologized but said he said he couldn't help. I told him that I paid for it already and he said he really didn't know much about the agreement between Cheaptickets and those online companies and Avis but he should have if he is to try to solve problems. He didn't even try and didn't care that I was stranded. He didn't even show up. He was just a cold voice on the phone. He spoke of some kind of made up policy where customers need another credit card for security but he knew nothing of an all-important agreement of Cheaptickets with Avis. What sense did this make? I went to get the police officer because Avis essentially had my money and the car and I was out of either one. He said that he couldn't really make Avis do anything because of this policy but if it were him he wouldn't use a company like Avis again. I was left stranded at the Tallahassee, FL Municipal Airport because Avis breached their agreement with me to rent me a car and then I get there and they want something more to rent a car that I can prove has been paid for out of my checking account. I will contact other regulatory agencies regarding this also because who knows what other discriminatory and illegal practices Avis is conducting and disadvantaging customers sudden made up policies that adversely affect African-American customers.

Claimant's opinion: I in good faith paid for an Avis Rent a Car economy car (Aveo or equivalent) to use for the week of December 18th to December 26th during the holiday season. I paid for the rental car in addition to a plane ticket with Delta through the Cheaptickets website. The payments were deducted from my checking account as follows: the plane ticket was deducted on December 4, 2010 from my checking account and the Avis rental car portion wa deducted from my checking account in the amount of $284.00 on December 6, 2010. I arrived at the Tallahassee Municipal Airport as scheduled around 4pm in which I was to pick up an Economy car from Avis Rent A Car. I went to the desk to try to rent the car and the Trainee there verified that the car HAD been paid for but she needed another credit card in order for me to actually be able to rent it for security. I told her that I didn't have any other card to use in order to book the car and shouldn't need because it had already been paid for when I paid for both the car and the ticket. Delta didn't ask for this when I went to check in for my airline ticket. (Both were both at the same time.) I told the Trainee that I had verified with Avis prior to my arrival that I had paid for the car and that there should be no problem. I just needed to show my ID. I did that and Avis still didn't rent me the car. I asked to speak with a Manager and the trainee put someone on the phone who calls himself a Manager named Barrett Thomas. He was just a voice on the phone to me as I explained to him that I was stranded, female, alone and out of town. Mr. Thomas flatly and vaguely apologized but said he said he couldn't help. I told him that I paid for it already and he said he really didn't know much about the agreement between Cheaptickets and those online companies and Avis but he should have if he is to try to solve problems. He didn't even try and didn't care that I was stranded. He didn't even show up. He was just a cold voice on the phone. He spoke of some kind of made up policy where customers need another credit card for security but he knew nothing of an all-important agreement of Cheaptickets with Avis. What sense did this make? I went to get the police officer because Avis essentially had my money and the car and I was out of either one. He said that he couldn't really make Avis do anything because of this policy but if it were him he wouldn't use a company like Avis again. I was left stranded at the Tallahassee, FL Municipal Airport because Avis breached their agreement with me to rent me a car and then I get there and they want something more to rent a car that I can prove has been paid for out of my checking account. I will contact other regulatory agencies regarding this also because who knows what other discriminatory and illegal practices Avis is conducting and disadvantaging customers sudden made up policies that adversely affect African-American customers.

Claimant's opinion: I in good faith paid for an Avis Rent a Car economy car (Aveo or equivalent) to use for the week of December 18th to December 26th during the holiday season. I paid for the rental car in addition to a plane ticket with Delta through the Cheaptickets website. The payments were deducted from my checking account as follows: the plane ticket was deducted on December 4, 2010 from my checking account and the Avis rental car portion wa deducted from my checking account in the amount of $284.00 on December 6, 2010. I arrived at the Tallahassee Municipal Airport as scheduled around 4pm in which I was to pick up an Economy car from Avis Rent A Car. I went to the desk to try to rent the car and the Trainee there verified that the car HAD been paid for but she needed another credit card in order for me to actually be able to rent it for security. I told her that I didn't have any other card to use in order to book the car and shouldn't need because it had already been paid for when I paid for both the car and the ticket. Delta didn't ask for this when I went to check in for my airline ticket. (Both were both at the same time.) I told the Trainee that I had verified with Avis prior to my arrival that I had paid for the car and that there should be no problem. I just needed to show my ID. I did that and Avis still didn't rent me the car. I asked to speak with a Manager and the trainee put someone on the phone who calls himself a Manager named Barrett Thomas. He was just a voice on the phone to me as I explained to him that I was stranded, female, alone and out of town. Mr. Thomas flatly and vaguely apologized but said he said he couldn't help. I told him that I paid for it already and he said he really didn't know much about the agreement between Cheaptickets and those online companies and Avis but he should have if he is to try to solve problems. He didn't even try and didn't care that I was stranded. He didn't even show up. He was just a cold voice on the phone. He spoke of some kind of made up policy where customers need another credit card for security but he knew nothing of an all-important agreement of Cheaptickets with Avis. What sense did this make? I went to get the police officer because Avis essentially had my money and the car and I was out of either one. He said that he couldn't really make Avis do anything because of this policy but if it were him he wouldn't use a company like Avis again. I was left stranded at the Tallahassee, FL Municipal Airport because Avis breached their agreement with me to rent me a car and then I get there and they want something more to rent a car that I can prove has been paid for out of my checking account. I will contact other regulatory agencies regarding this also because who knows what other discriminatory and illegal practices Avis is conducting and disadvantaging customers sudden made up policies that adversely affect African-American customers.