Public Mediation

unauthorized withdrawl causeing overdrawn fees

M. H. vs. Capital One
1680 Capital One Drive, Mclean, Virginia, 22102-3491 , United States
    • Claimant Seeks: View.
    • Claim #: 1931227
    • Amount Involved: 387.96
    • Filed On: Oct 07, 2011
    • Posted On: Oct 22, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Claimant says:
"Capital one took out of my bank account without authorization for 2 different days giving me overdraft fees, I have a conf# for them to take payment 9-23-11 and they did not even do that day they then did the 26th and did receive payment in which they tell me they have not received. I even put my bank on three way with them telling them she(bank) would fax proof of payment and they got sharp and said it does not matter because she sees no payment, she would not let us talk to her supervisor either now I had my bank on the phone line this whole time, when cap one said they do not try over 2 times to take a payment, well, they did 4 on mine. I still have not received a call back from a supervisor."
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What Claimant Wants Hide
1. Payment due: my payment paid they say i didnt pay Oct 21, 2011 $241.96
2. Refund: overdraft fees Oct 21, 2011 $50.00
3. 8hrs at $12 $96.00 Oct 21, 2011 $96.00
Cash total : $387.96
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Respondent's Counteroffer Hide
What By When How Much
1. Payment due: my payment paid they say i didnt pay Oct 21, 2011 $241.96
2. Refund: overdraft fees Oct 21, 2011 $50.00
3. Pay me for my time: Example: 5 hours @ $40/hour Oct 21, 2011 $40.00
Cash total : $331.96
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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