Public Mediation

My Claim vs. Carribian Cruises Dispute

M. C. vs. Caribbean Cruise Line
1-800-274-3583 (1-800-A-SHELTER), 2419 E Commercial Blvd Ste 100, Fort Lauderdale, Michigan, 33308-4042, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 74959
    • Amount Involved: N/A
    • Filed On: Oct 16, 2014
    • Posted On: Oct 27, 2014
    • Complaint(s):
      • Problem with a service
      • Bad business practices
      • "This feels like a scam to me."
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"They are listed on several Homeless Shelter lists in Michigan. Their phone number is 1-800-A-SHELTER ((1-800-274-3583). It is deceiving and a concern for those seeking help but getting a sales pitch for a "free Caribbean Cruise" with cash and perks. When I called and began to explain that their number appears on several homeless shelter lists, the assistant, Noreen, hung up on me. I work for a church that deals with the homeless and needy and hand out these reference lists. It would appear that Caribbean Cruises may be doing something that isn't completely forthright. They definitely shouldn't be listed as resource for the homeless and were not willing to talk with me about this deceptive listing."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Stop publishing their number as 1-800-A-SHELTER and misleading those who serve the needy and homeless, as well as the those needing homeless services. Oct 31, 2014 N/A
2. Add a recorded message that precedes their current sales pitch to note that "We are NOT a service for those seeking shelter or facing homelessness. We are having our number changed and are sorry for any confusion this may have caused." Oct 31, 2014 N/A
Cash
1. Other – Pay for claim posting cost Oct 31, 2014 $7.99
Cash total : $7.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Caribbean Cruise Line. This claim will remain posted until resolved
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