Public Mediation

William Kennelley vs. Cellular World

Sales crooks and LAYERS work for Cellular World so BEWARE

W. K. vs. Cellular World
58080 29 Palms Hwy Ste C, Yucca Valley, California, 92284-5882, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1302998
    • Amount Involved: N/A
    • Filed On: Apr 11, 2016
    • Posted On: Apr 22, 2016
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"We went to the AT&T store,which turned out to be a rep store, to see about a replacement phone for my wife. The salesman, Don Smith, told her "because of our being with AT&T for over 9years, she could get any phone without cost, only pay the taxes. So she picked out a phone and it was set up for her. 2 weeks later we get a bill for almost $700.00 for the phone and I returned to the store and told him he had lied to us about the cost and we were returning the phone. He told us it was to late to return the phone and we would have to pay for it anyway. I told him we would not pay that kind of money for any type of phone and that he had lied to us about the cost. I reminded him he even told me our monthly bill would would be reduced by about $20.00 and that was also a lie. I told him they could keep the phone and we left. I contacted AT&T and explained what happened and their customer care claimed to have contacted Cellular World and were told they never got the phone back. I told the service rep from AT&T that was another lie and I had 3 people with me when I gave the phone back to Don Smith. He had refused to give us a receipt and kept saying " we won't take this back" . We have continued to pay our regular bill minus the additional charges for the phone we returned. I spoke with a manager at AT&T and they claim the company is still claiming they don't have the returned phone.

Update May 23 2016

Through some miraculous means Cellular World found the phone they claimed we never returned and AT&T has acknowledged the receipt of the phone but they are still charging me for the phone service I quit and they had disconnected service. After they claimed to have located the missing phone they returned service to one of the phones we had had and refused to relinquish the phone number to the new company, We have had to receive a new number for the new phone and the old phone is still active."
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: False claim of not receiving the phone back Apr 22, 2016 N/A
Cash
1. Other – Copy claim to regulators Apr 22, 2016 $14.99
2. Other – Pay for claim posting cost Apr 22, 2016 $7.99
3. Other – Physical delivery charges Apr 22, 2016 $2.99
Cash total : $25.97
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Cellular World. This claim will remain posted until resolved
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