Public Mediation

Computer Troubleshooters-Dispute-#4811366

D. E. vs. Computer Troubleshooters
20 High Street Suite 218, Hamilton, Ohio, 45011, United States
Amount Involved: $232.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4811366
    • Amount Involved: 232.00
    • Filed On: Aug 02, 2012
    • Posted On: Aug 13, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"They came to my house and charged me $247. to fix my PC. When they left I tried it and both issues were NOT fixed. It worked fine but (1) would not download updates and (2) my printer would kick me off-line when I turned it on. After the repair guy left and I tried to use it I called to tell them nothing was fixed. My printer would say ERROR 54 when I tried to print something and updates still would not download. They said they would knock off the $15. trip fee and only charge me $232. and would link up to my PC via the web and work on it the following Moday from their shop.
After they did this nothing was fixed and now my mouse would not work. My whole system was screwed up and I had to take it to another shop to get it running again. I took it back to KC Comuters, a place I used before and told her how my mouse would not work and that now I can't even use my PC. She asked if I brought my mouse so she could check it. I told her no and that I was pretty sure that wasn't the problem and when she hooked it up using one of her's it still had the same problems so it wasn't the mouse.
I called back to tell them (computer troubleshooters) updates still would not work and my printer still would not work AND now my mouse would not work right. I could open something in my favorites folder but if I tried to click on a box where you would log-in, nothing would happen. I couldn't log in anywhere, I couldn't type in the search box, I couldn't type in a new name (folder) to save mail...
I called them back about it still not updating and they sent me an e-mail telling me he did a search and thought he found the problem. He said he thought it was due to Background Intelligent Transfer Service(or BITS) and recommended that I take it back to where I use to take it (KC Computers) and have it reloaded!!! That that was the only way to fix it.

I called back a few more times as I discovered other things related to my mouse that would not work now but only got their answering machine. I did leave a message saying I was going to try and stop payment but they had already charged me the previuos Friday when he came to my home.
I'm still in the proccess of filing a dispute with Visa to get my money back two months later."
...
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Additional Communication Between Claimant and Computer Troubleshooters Hide
  • Aug 06, 2012, Computer Troubleshooters (responding party) added:

  • We went to Mr. Emmert's home on 5/31/12. He had 3 issues that he told us about: 1) PC would not print wirelessly. 2) PC was slow. 3) Windows updates were not working. Mr. Emmert was informed that we charge hourly for labor, and he agreed to our pricing before we started work. We were onsite for 2 hours, from 1:40pm until 3:40pm, and he was charged labor accordingly for that time. Issue 1 was fixed - we uninstalled and reinstalled the printer software, and reset up the wireless... the printer was working when we left. Issue 2 was a separate PC - we did a disk cleanup and a startup item cleanup, and the PC was working OK when we left. Issue 3 was discovered to be the BITS service in Windows not starting. We attempted several fixes that did not work. We informed Mr. Emmert that it would be cheaper for him if we wiped and reloaded the computer, rather than trying to continue troubleshooting the issue at our hourly rate. So 2 of the 3 issues were fixed when we left, and the 3rd issue we gave him an option for a further fix. He was charged for the time we worked, which he agreed to before we started work, and again after we finished.

  • Aug 06, 2012, Claiming party added:

  • Now I am mad, thay not only do poor work but LIE!!!!!!
    I went into this at greater detail in my letter to Visa.
    First, "1) PC would not print wirelessly. 2) PC was slow. 3) Windows updates were not working."
    I reported 2 problems, my windows updates didn't work and my printer kicked me off-line when I turned it on.
    1) They got this wrong too - My printer was connected with a USB cable and we re-installed it via wireless. He then printed a couple things using the touch screen on my Photosmart Plus. It wasn't until he left that I got a chance to try it. When I tried to print something from my pictures and from a web page, I got ERROR 54.
    When I saw he was finnished, I asked if updates were working and he said he started them manually and they "looked like they were running"
    Since my printer still didn't work right I decided to check my updates and they look like they are starting to run but if you wait you still get "these updates failed to update"..all of them!!
    Summary
    Successful - 0
    Failed -36
    Remaining - 0

What Claimant Wants Hide
1. Credit: For the charge to fix something that was NOT fixed. Aug 17, 2012 $232.00
2. Other – Pay for claim posting cost Aug 17, 2012 $7.95
3. Other – Physical delivery charges Aug 17, 2012 $2.99
Cash total : $242.94
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Computer Troubleshooters. This claim will remain posted until resolved
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