Public Mediation

S.L. vs. Delta Air Lines Inc

Delta Air lines Run-around

S. L. vs. Delta Air Lines Inc
P.O. Box 20706, Atlanta, Georgia, 30320-6001, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1599941
    • Amount Involved: N/A
    • Filed On: Mar 14, 2017
    • Posted On: Mar 25, 2017
    • Complaint(s):
      • Customer service runarounds
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On March 11th,2016 I purchased a air line ticket from Delta Air lines to be used by
KLM Royal Dutch Air lines to a round trip to Kiev,Ukraine from Portland OR and back.

The ticket number,000678049554789

I will forward a copy of the e-mail ticket

The problem?The ticket expired 2 days ago
I contacted Delta several times so as to use the ticket

I spent $1,440.92 for the plane ticket

I simply wish to make use of this ticket using KLM"
...
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Claimant timeline (1) - Hide
  • 03-13-2017 — Delta Air Lines
Additional Communication Between Claimant and Delta Air Lines Inc Hide
  • Mar 17, 2017, () added:

  • Dear Scott,
    Delta Case # 23139719

    Peopleclaim.com reached out to us on your behalf regarding a ticket you had purchased with us. It must've been frustrating to realize that the ticket had expired prior to you being able to utilize it.

    We adhere to the terms and conditions of the fare purchased. All tickets are valid for one year from the date of issue. Your ticket was purchased on March 11, 2016 for travel at the end of May. You canceled your itinerary on May 20, 2016. You had up to reissue your ticket and travel before Mar 11, 2017 or forfeit the value of the ticket. While you booked through a travel agency, this information should have been conveyed by them when they provided your ticket, fare and itinerary to you. Respectfully, we can't extend an expired ticket. Therefore, I must decline your request to be able to use the ticket and incur the above expenses noted of $27.97. We do not show any mishandling on our part regarding your ticket.

    Please know I'll share your comments with our Leadership team regarding your disappointment with the terms of the non-refundable ticket. We're always looking for ways we can improve our services.

    Scott, we value your business. While I wasn't able to honor your request, I hope we will have another opportunity to welcome you aboard in the future.

    Regards,
    Gina Rubino
    Customer Care
    Delta Air Lines

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: Use of My airline ticket Mar 21, 2017 N/A
2. Again using my airline ticket Mar 21, 2017 N/A
Cash
1. Other – Copy claim to regulators Mar 21, 2017 $14.99
2. Other – Pay for claim posting cost Mar 21, 2017 $7.99
3. Other – Physical delivery charges Mar 21, 2017 $4.99
Cash total : $27.97
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Delta Air Lines Inc. This claim will remain posted until resolved
View 2 comments
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  • 1
  • Contributed Solution: by Fran Fellowes On 03-30-2017
    View more
    Delta should explain necessity for expiration of credits for unused tickets More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by J Petaluma On 03-29-2017
    View more
    Airlines may need to review their internal rules about needless expirations that become "free money" for them, the way gift card issuers did, and maybe cut the claimant a break More...
If you are a party to this claim, click here.
Is this a fair resolution?
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