My Claim vs. DeMontrond RV

Demontrond is saying that the part they ordered may come in on 6/27/18 but no guarantee and no timeline on completion. Far as I know my rv is still being stored outside in the elements while slide is out

Well here we are 6/26/18 and no word from demontrond on status of my repair.

Talked to demontrond via email. Part came in today but was wrong. They are talking about changing the part to a another style part to see if it will work. Never ending battle here. I am beginning to wonder if I will ever see rv again. This ridiculous the way this bbn is dragging out. In the mean time my hotel tab continues to grow. I am going broke paying for hotel. I will be adding the expense to the amount of claim already listed and every week after that until it is resolved
.

Sorry to hear you guys are taking.that stand. I will be turning to legal council to proceed

Lets tell the whole truth. When bbn we inspected for the first part of the claim I originally told their.personnel about the dish and the plugs and the rear slide.out. they told me that they would trouble shoot them in the estimate. The estimate shows the dish. The electrical and the rear slide. All three was not addressed at that time. Your mechanic told me that in front of my inspector. And yes while inspecting the seals on slide they found the floor problem also.

Well here I am paying for another week of motel. Demontrond has not offered any relief in helping me out. This coming week will make bbn 90 days they have had my trailer. I am going broke here trying to pay for motel. If this continues I will have to leave motel. I will have to live out of my truck. I am 65 years old and don't know if I can handle it with the heat wave. I can not believe demontrond is dragging this out for this long

And the whole truth?, Sats to go came and inspected your sat system and found no problem to dish or and components. Per your request the dish only was changed out. All slide seals do to lightning strike where changed out and done and operation of slides where checked. You requested the P/s rear slide to be realigned better than it was at the time of pickup where they found the Rotten floor. Your two 110 outlets where never hooked up at factory. Our main goal has always been and will always been to get ALL our customers in and out as quick as humanly possible.

I disagree with their explanation. When I first brought my trailer bbn in I did in fact make to more than one persons attention that they needed to check plugs in kitchen. At the time of inspection there was 3 items that was not addressed. The rear slide and the plugs ngthat they stated they would bbn originally address and the dishnpn the roof top.for that reason the trailer was turned down. While checking deals on slides it was discovered that the floor was bad. And know you are saying that the rail system on slide is bad. Funny that you have hit Allstate up for every penny so far but according to allstate you have made no o mention of replacing rail system. Does this mlm mean that your technician possibly made a mistake and you are covering it up? I have called numerous manufacturers including thor redwood talking about the problems that may occur. Not all agree with you. Now that I have a bad slide the trailer will never be the same. The trailer is severely tainted

It Is at Write up, On electric. It had nothing to do with lighting strike you know this because you told me it was not working when you bought the rv. So whos playing insurance? We simply turn in what our customers request to insurance company's. Then its between you and them to resolve. Not us. As far as slide out arm the teeth are bad on arm causing it to jump from floor being rotten. Nothing new in this industry. So please share with me who you spoke too at Thor redwood? Please. I've been straight with you from the beginning and have a great relationship with all Insurance company's and have for 20 years cause I tell the truth and they make the decision.

Hey everyone. 7/10/18 . Paying for another week of motel expense. Spoke with demontrond about repair. Their are still having problem repairing part. No word yet on how much longer. I am concerned about mold and mildew build up in trailer. If the floor needed replace on slide out then how much damage is there below that bbn on floor and sub floor.

Spoke to the allstate adjuster the other day. He told me that he spoke with jeff sayers from demontrond and they stated that they are still working on the roller system for the slide. According to allstate adjuster he also told me that what they a tree working on is an issue that they created while working on the slide out. I don't know what the deal is but demontrond is not very high on my ratings list. They are causing mental anguish,, anxiety., and a lot of extra money out of my pocket because of their mistakes

Looked trailer over Friday. Can not see anything visible yet. Appears to be ready. They brought trailer trailer up front. Had to wait for jeff sayers. He was at lunch. They missed placed my trailer keys. Took almost 2hours to get out of there. Got trailer home and set up. Trying it out to see if there is anything mlm wrong. Found some loose screws in bathroom laying on rug. Good thing I had shoes on. The 2 plugs in the bnb kitchen still do not work. Scott claims that they never did work from the factory. I am not buying that story. They just did not want to work on them. I still do not trust these people. I don't know what they may have done and covered up. They still took way too long to fix trailer and they still owe me mlm for hotel and living expense while they was taking too long to fix. I do not intend to give in and I will continue to post every week until settled. For those of you that are seeing this on web d ok not ever do any buisness with demontrond. They can not be trusted and they are crooked in their repair pratices.they told me that the new roof would make it cooler in sunlight. That's not true. My a/c is constantly running trying to keep up with temperature. All they do is tell customer what you want to hear so they can get you in and out

It has been a week now since I picked up my trailer. Still no settlement from demontrond

Demontrond continues to ignore me. They still owe me for their mistakes and taking way too long fixing my rv coating me more living and motel expenses. Very bad buisness practices and not customer friendly. Still checking my rv out from their repairs. Some areas not clean from their repair work.

Starting to find mlm problems from repairs. Floor tile bubbling up

Molding in bathroom loose and broken

Mark's on floor when slide out is extended

Screws was left out access panel and not replaced

Plug not installed in wall properly and some of wiring rigged

Another plug not installed properly

Trim around ice box but butchered up. Looks terrible

Trimno plate on bottom ice box butchered up

Wall between kitchen slide and bathroom loose. You can see where they shot staples trying to fix it but they made it worse

Kitchen plug still does not work

Molding not fitted properly and loose

It is sad that going thru my trailer I am.seeing all of.these pics I posted of.items that they did not.complete.correctly. below standard workmanship and it appears that they don't care about doing the job right the first time. I would not recommend them to anyone.

Noticed a lot of dents in the ice box doors. They are hard to see unless you get the right bbn light and angle on them

More damage done by repair crew

More damage done by demontrond

Damage by demontrond

When they put slide out back they used brad/finishing nail.. looks like shit

Terrible workmanship

Looks terrible

More below standard finish

Door on bathroom hangs up now and something inside wall is scratching door up

Looks like they tried to staple wall to a stud but screwed it all up

Roof leaking

Roof leaking. Walls and ceiling water damaged

Roof leaking. Walls and ceiling water damaged

Another week gone by . Had to fix the roof leak myself. Front ac seal. Still no response from demontrond on their below standard workmanship and just down right rigging stuff to get by. If anyone is reading this do not do buisness with them. They are crooked

Demontrond is still not responding to my claim. They need to settle up for damages

Another week gone by. Demontrond has not attempted to settle with me for damages. They are the worst. They dont care about the customer or quality of workmanship

Another week gone by and nothing from demontrond. Demontrond still owes me for damages . They need to owe up to the mistakes they did and settle with me for damages , below standard workmanship and not finishing the work. .

My rv will never be the same. Demontrond has made all kind of mistakes and caused more problems when they worked on my rig. They took too long to complete work, did not finish the work completely. Left Items half done. Have problems.with unit.now. demontrond says that I have to bring it in but I am a full time rv resident. The last time I took it in they took.3.months to do a job half way. I can not afford to take it back and they refuse to do Mobil repair. Sorry customer service. I would never reccomend them to anyone. They need to step up to the plate and reimburse me for below standard work, in complete work, hotel expense , leaving electrical outlets half down under counter, damage to unit while worked on it

Rain leaking from vent fan, from ceiling lights in the bathroom and bedroom,leaking from TV antenna up front,leaking from the kitchen slide out.this ridiculous. Demontrond needs to help me. They need to buy back trailer and give me another one. This one is ruined. Water every where

Rain leaks

Leaking water

Demontrond need to send mobile repair man to my location and fix both roof top ac gaskets and leak at the antenna and check kitchen slide out for leaks. I am not n.j in a position to bring unit in and I dont have any money to stay any where. Please help me

A nod yet another week goes by. Demontrond is making no effort on their part to address issues with leaky roof they claim will last forever. They need to send a mobil mechanic out to fix issues. The worst customer service and workmanship in the world. L hope.that people seeing this takes.note.that they should.not do any buisness with them. The are crooked.

Another week goes by. Demontrond has ignored me totally. Still having roof problems. They are making no effort on their part to help fix the problem. Did not have this problem until they worked on it.. they are the worst at customer service. Below standard workmanship. Not finishing what they started. They are crooked.

Another week goes by. Demontrond is still doing nothing to fix my leaky roof.the roof is not good. Can not believe they will not send a tech out to fix problem. Way below standard customer service. All they care about is taking your insurance money and pushing you out the door. A dealership that cannot be trusted

Another week gone by. The roof on my trailer is sagging. When you look at it you can see the ribs across and sagging in between. Appears the spray on roof added extra weight on roof. Too much for it. My trailer.is ruined. Demontrond need to buy back this trailer. I have barely had it one year and it is a lemon. Sooner or later I will find a lawyer that will take this case. I will not go away and I will post every week until the end of time.

The roof on trailer still in bad shape. I live in this trailer so I dont have anywhere else to go or stay. Taking it in and leaving mm mm it mlm is not an option. Trailer is a lemon. Barely had trailer a year and the insurance has paid out over 30000 to fix problems demontrond claims was wrong. Still having problems with items they claimed the fixed. The entire roof is starting to sag. Demontrond needs to buy it back.

Another week gone by. Roof still in bad shape. Demontr ok and needs.to take.this trailer.back. it is a lemon.

And yet another week goes by. Roof is the same bad condition. Demontrond need to buy back this lemon

Well. Here I am. Took today off to take care my trailer. Spread a new tarp over the roof top. Still leaking. It appears that the nll kitchen slide is leaking also covered it. Trailer roof in bad shape. Not sure how much longer bbn I can stay in trailer. I have no where else to go. Will have to try to live bbn in my pickup I guess. When rain let's up I will take some picks. Roof is sagging bad

Another week gone by. I sent an email corporate office downtown to george demontrond. Waiting on response. Demontrond still needs to step up to the plate and 6ft ake care of buisness

The trailer will never be the same. The roof is still sagging. It is not repairable. Demontrond needs to take the trailer back and help me buy another of equal value. I have to keep 2 tarps over trailer to protect the roof and slides

Roof sagging

Another section sagging

Another section sagging

Another section sagging

Well here it is another week gone by. Still living with a tarp over trailer. I guess all my dreams of being able.to travel are gone because this trailer is not road ready because of demontrond. It is in worse shape now than before demontrond worked on it. Roof is still sagging. Can't get a response out of demontrond. I. Guess they dont care. They got their money and left me mlm high and dry. Worst customer service ever and below standard workmanship

Another week. Still no response from demontrond on their part. It is terrible that they are not making an effort to help out and fix their mistakes. I am still here and standing my ground. They need to buy back trailer and get me another one of equal value. That is the right thing to do.

Still waiting on demontrond to do the right thing and buy back this trailer. My trailer is in worse shape than it was when demontrond worked on on it. They did so much below standard work. There is even more work they did not finish. The roof is terrible. Still sagging. Dont know what they did there but t in e entire roof need to be redone. Demontrond is the worst for customer care and workmanship

Well demontrond is not going to do the right thing by buying the trailer back. So demontrond I am going to start posting videos of your below standard workmanship and let.more people see how.bad you guys are. I have 2 video on you tube now and will start posting more every chance I get

When is demontrond going to do the right thing. I will never be able to use this trailer for travel. Bottom skin missing exposing insulation. Roof still leaking and sagging. It is terrible.

Another week gone by. Demontrond needs to buy back my trailer. It will never be road worthy. Below standard work on repairs and parts not replaced after work. Very sad that a buisness would conduct like this

Another week gone by. Demontrond need to buy back this trailer. It is not road worthy anymore. Put new tarp over it this week. Roof still in bad shape. Underneath trailer still have a proration of outer skin missing where they worked on slide out and never replaced skin when they finished.

Another week gone by. Roof top and under belly no in good shape. Demontrond should have done a better job on repair work. Below standard work from demontrond. No customer care after they get your money. This trailer will never be road worthy. Demontrond needs to buy back trailer

Another week. Living with a tarp over trailer. Demontrond needs.to help.me.trade this trailer.in and get.another one. This one is not road.worthy. will never be able to travel with it. Waste of money.

Another week gone by. Still have a tarp over the roof. Need demontrond to step up to the plate. Buy back trailer and help me.to get into one that is road worthy. This trailer will never be out off.the tarp until demontrond fixes the problem. So much for a bullet proof roof. More leaks than I can count and roof is sagging down.

Another week gone by. Demontrond needs to step up to the plate and buy back rv.trailer and sell me another of equal value. This trailer is not road worthy. The roof has life time warranty so they can fix and resale with no problem. I need a trailer that I can travel in!!

Her we are another week gone. Waiting on demontrond to step up to the plate.buy my trailer.back.and sell me another on equal to this one. My trailer still has tarp over it.

You know I wonder if demontrond is even reading these emails. No matter I am not going away. Demontrond you need.to buy back this trailer and help me.get into another trailer of equal value. That's not much to ask for.

Another week gone by. Still have trailer covered with a tarp. Sure would be good if demontrond would stand behind their warrant and fix my roof top from.leaking water when it rains. I live in rv full time so I can not afford to bring it in unless demontrond pays for my hotel room while they fix their mistakes. Either that or buy rv back from me and help me to get another of equal value from their inventory.

It had been a year since the trailer was.damaged and demontrond allegedly fixed it. The trailer.still.has roof.problems. leaving tarp over unit. Demontrond needs to cut back trailer and assist me in getting.another trailer of equal value. The trailer is not road worthy

Another week gone by. Demontrond needs to buy back my trailer. The roof is still 8n bad shape. Still have a tarp over the entire roof. Trailer is not road worthy. Can ot.take it.anywhere. if demontrond is not.going to.by back trailer they need to make.arrangements for a hotel room for me so I can bring trailer in to.fix roof. I am a full time.rv so I dont have anywhere else to stay. Do the right thing demontrond

Easter Sunday. Well over 1 year now since my trailer was.damaged. Still waiting on demontrond to buy back trailer or put me up in a motelr.room until they fix the problems that they created while repairing my rv trailer. Still have a tarp over it. The roof needs to be completely redone.

Another week gone by. Still need ing demontrond to buy back trailer and put me in another one of equal value. The roof on this trailer needs to be completely redone again to fix leaks and sagging roof

Yep. Another week. Demontrond remains silent. Still need demontrond help. The roof totally needs to be redone. Leaking and sagging. Need to buy back trailer and put me another one of equal value or put me up in motel and fix this one. So. Get off you butts and do something.!!!

Here we go weeks upon weeks gone by. Demontrond not doing anything. Trailer still needs the complete roof redone. Very.poor workmanship on their part. Fix my.trailer or buy it back. Do something!!

Another week demontrond. I guess we can throw customer service out the window. Trailer still has a tarp over it. The roof will need to be completely redone need to put me up in motel.to fix my trailer. Or buy it back. Demontrond needs to step up to the plate. Still waiting

Another week gone by. Still need demontrond to completely redo roof top on trailer or buy trailer back and put me.in another of equal value. This trailer is not road worthy

Good morning demontrond. And yet we have another week go by. The roof on the rv needs to be completely.redone. can not.take.tarp off because there are leakes all over it. Not road worthy. Demontrond needs to buy back trailer or fix this one.

Okay. Still living with a tarp over my trailer. The roof needs to be completely redone . This trailer is not road worthy. It is a shame I can not get demontrond to do the right thing. Buy back this trailer and put me in another one of equal value. Or put me up in motel room while they fix this one

Yss another week going by. Demontrond need to to replace the entire roof on the rv. It leaks everywhere. Have to leave a tarp over it. Either fix the entire roof .put me up in a motel while you fix it. The roof is leaking because of below standard workmanship done on the trailer. Or buy the trailer back and put me in another one of equal value.

Well here we are another week gone by. Demontrond needs to replsce.the entire.roof on my rv. It is leaking every where. Below standard workman ship on their part. They got over 30,000.00 dollars.to fix this trailer and I have had problems with it one after another. Sad. I can not bring it in because I live in it and I dont have any where to go. I would have to live in my truck. If they would put.me up in a motel to bring trailer in I can do that if they pay.for.it. this is their fault. Either fix it or.buy it back and put me in a new one equal to this one. I can not.go anywhere in this trailer. I have to keep antarp over it to protect it from all the leaks.

Another week gone by. Demontrond needs to replace the entire roof on the rv. It is leaking every where. Below standard workmanship. They got 30000 dollars to repair it. Sad. I am a full time so I dont have any where to stay . Demontrond needs to put me up in a motel to fix the rv or but it back and put me in another one of equal value. I have to keep the rv under tarps to protect it from leaks. Now the kitchen slide does not work right. When extending it out it stops 3/4 of the way out and I had to push on it to help the motor extend it out

Another week gone. Demontrond needs to replace the entire roof on the rv. It leaks everywhere. Below standard workmanship. They got 30000 dollars to fix the problem and they made it worse shape than it was when I brought it in for repair. Demontrond needs to buy back trailer and put me in another one of equal value. They also need to put me up in a motel while they fix it.

Another week goes by. Demontrond needs to buy back trailer or fix this one. The entire roof need to be completely redone. Below standard workmanship. No customer service. Trailer still has problems. Wasted 30000 dollars. Trailer not road worthy. Still have a tarp over it. Demontrond needs to put me up in a motel while they fix their mistakes.

Another week gone by. Demontrond doing nothing. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking. Below standard workmanship. No customer service. 30000 dollars down the drain. Trailer is not road worthy. Still have a tarp over it.

Another week gone by demontrond is doing nothing. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. 30000 dollars down the drain. The trailer is not road worthy. I have to keep it tarp over it

Another week gone by and demontrond is doing nothing. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 dollars to fix the problem and the trailer is in worse shape now than when I brought it in

Weeks gone by. Demontrond is doing 6. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before I brought it in to get repair.

Weeks are still going by. Demontrond needs to buy back trailer or 6this one.the roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before demontrond worked on it

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before. Have to keep a tarp over it to protect it from weather

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix problems and the trailer is in worse shape now than it was before I brought it in. Have to keep a tarp over it to protect it from the weather

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before it was brought in. Have to keep a tarp over it to protect it from the weather.

Leaks

Below standard workmanship

Below standard workmanship

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond needs to buy back trailer. Demontrond was given 30000 from the insurance company to fix the problem and the trailer is in worse shape now than it was before I brought it in. Have to keep a tarp over it to protect it from the weather

Weeks are still going by
. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond needs to buy back trailer. Demontrond was given 30000 from the insurance company to fix the problem and issues. The trailer is in worse shape now than it was before I brought it in to demontrond for repair. Have to keep a tarp over it to protect it from the weather.

Weeks are still going by. Demontrond needs to buy back trailer fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond was given 30000 to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather and the kitchen slide does not roll all the way out. And I have a water leak around right front slide when it rains even with a tarp over it

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship . No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather . The kitchen does not open all the way now. . There is a leak around the front slide out now. Have to put a tarp over that too

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 dollars to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather. The kitchen slide does not open all the way now. There is a leak around the front slide out now. Have to keep a tarp over it too. I will never be able to take trailer on a road trip.

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship . No customer service. Demontrond got 30000 dollars to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather. The kitchen slide does not open all the way now. There is a leak around the front slide out now. I will never be able to take the trailer on a road trip.

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 dollars to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather . The kitchen slide does not open all the way now. There is a leak around the front slide out now. I will never be able to take the trailer on a road trip.

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather.. the kitchen slide does not open all the way now. There is a leak around the front slide out now. I will never be able to take the trailer on a road trip.

Weeks are still going by. Demontrond needs to buy back trailer or fix this one. The roof is still in bad shape and it is leaking every where. Below standard workmanship. No customer service. Demontrond got 30000 to fix the problem and the trailer is in worse shape now than it was before I brought it in to the shop. Have to keep a tarp over it to protect it from the weather. The kitchen slide does not open all the way now. There is a leak around the front slide out now. I will never be able to take the trailer on a road trip.