Public Mediation

DIMeo Fruit Farms-Dispute-#8285308

P. M. vs. Dimeo Fruit Farms
3101 Nesco Rd, Hammonton, New Jersey, 08037, United States
Amount Involved: $104.56
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Dimeo Fruit Farms
    • Claimant Seeks: View.
    • Claim #: 8285308
    • Amount Involved: 104.56
    • Filed On: Sep 26, 2012
    • Posted On: Oct 21, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I placed an order on 9/3/2012. They told me once they got my check they would send the plants and I would get them in 3 to 4 days.My check was cashed 9/7/2012. I didn't get the plants, so I called 9/14/2012 to cancel. They were very rude and told me I couldn't cancel. I did get the plants but I already got some elsewhere. I finally got them 9/25/2012."
...
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What Claimant Wants Hide
1. Refund: Purchase price & shipping Oct 11, 2012 $104.56
2. Other – Pay for claim posting cost Oct 11, 2012 $7.95
3. Other – Physical delivery charges Oct 11, 2012 $2.99
Cash total : $115.50
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "COMPANY RESPONSE: This actually is a real customer, however we disagree with this misleading claim. First, this PeopleClaim website makes it seem as if some type of law claim has been filed by stating the claimants name vs. our company. There was NEVER ANY LITIGATION FILED IN THIS MATTER and we feel that a website that lists this claim as if there was litigation filed, is misleading it itself. This is just a tactic to try and scare companies, it works with many, but not with us.
    As for the customers misleading claim, Ms. Miller did in fact place an order with our company. We advised her that once we received her payment the plants would be sent in a timely manner since this is now fall planting season, one of the busiest times of year. She accepted those terms. Payment was received and she called just a few days afterwards and wished to cancel the order. Just like all companies, we have a fair company policy. Our policy states that orders are final once placed. If anyone was in fact rude, there is no justification for being rude and on behalf of the company, we apologize to the customer. We told the customer that she could not cancel the order and that the plants would be shipped shortly. Keep in mind, this was only a few days after the order was placed. We asked for her patience. The customer DID IN FACT RECEIVE THE PLANTS WHICH SHE ADMITS in her statement but she impatiently took it upon herself to order other additional plants somewhere else instead. Now we sent her the product and she expects a refund. She states that “she feels ripped off” but in fact we did not rip her off. That is a totally misleading statement on her part and boarder-line libelous.
    The reasons we are respectfully denying this refund request are for two reasons. First, the customer was in fact shipped the product in good faith within our fair company policy that does not allow for refunds since we are dealing with live plants. Second, to send a clear message Ms. Miller and anyone else who believes for some reason that they can intentionally and maliciously use the Internet as a weapon against companies; to try and get what they want. Our family-owned business is very successful, always has been and always will be. People drive here and fly here from literally all over the world to by the best plants from a now fourth generation company that has unbeatable plants (at lower prices) with free expert advice to customers. WE WILL ALWAYS DO THE RIGHT THING and be fair and honest with our customers, but we will never, ever give in to any threats of “making things public” if a customer does not get their way, no matter what the financial costs. As for financial costs, if anyone makes any statement that is libelous, then they should prepare themselves to be held fully accountable. Companies need to start holding people financially accountable for false, inaccurate or misleading statements that they post online; including but not limited to libel, as too many people “feel protected” by making a statement online, but they also need to accept responsibility and realize the consequences. Companies need to stand up and do what’s right, always… but not give in to online threats or postings, ESPCIALLY WHEN MANY OF THEM ARE MADE BY ONLINE COMPETITORS WHO ARE TRYING TO GAIN AN UNFAIR ADVANTAGE by posting fake comments and or customer horror stories. It’s unfair and all consumers need to realize this is taking place.

    "

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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