Public Mediation

Michele H vs. Dr. David Sugar Orthopaedics

M. H. vs. Dr. David Sugar Orthopaedics
1921 Waldemere St Ste 610, Sarasota, Florida, 34239-2913, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3880003
    • Amount Involved: N/A
    • Filed On: Sep 28, 2016
    • Posted On: Oct 09, 2016
    • Complaint(s):
      • Refusal to Treat Patient in Timely Manner
      • Incompetence
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I received a letter from my children's pediatrician today stating it was necessary to discontinue medical care for my children. Several weeks ago I took my 13 yr. old daughter to Dr. Fleener due to my daughter having back pain. My daughter's condition has not improved and some days her pain is worse. I asked for a referral as Dr. Fleener's Nurse Practitioner, Lisa suggested.
I called Dr. Sugar's Orthopedic office to make an appointment. Stephanie Sugar (Doctor's Wife) stated she didn't receive the referral notice. After several more phone calls and then waited for the referral to be mailed to me I called Dr. Sugar office getting Stephanie again to make an appointment. Stephanie stating she has not received the referral (my past experiences receptionists would handle it and accomplish this by calling the Dr. office and get what it is they need) not in this case- Stating to Stephanie Sugar it is urgent that my daughter be seen, she is in pain, and how this has already been weeks delayed. She stated again needing a referral. While on the phone I faxed over the referral to Mrs. Stephanie Sugar asking again for an appointment- Stephanie Sugar told me that the following day she had a 8:30am and 2pm available so I choose the 2pm appointment. Stephanie then stated she would call me back soon as she received the fax, which AGAIN I stated I just sent it while we were on the phone. I waited another 2 hours and then called Dr. Sugars office, getting frustrated at this point with no follow up again with Dr. Sugars office in Sarasota Florida. My husband arranged so he could take off work to watch our 3 year old so I could take our 13yr. daughter to 2pm appointment. When calling Dr. Sugars receptionist to see if she got the faxed referral and I needed their address, Stephanie Sugar tells me the 2pm appointment is taken. I argued, WHY would she offer the appointment only to give it away and then tells me the next appointment wouldn't be available for another 2 weeks.
I yelled at Stephanie and stated, if she would only had gotten off her butt and look at the fax I sent two hours ago- I also stated I assumed the appointment was ours since the time was offered to me. Further more I told the receptionist I had my husband take off work as well, and now I have to see my daughter go through another 2 weeks before being seen.
A few days later is when I received letter from pediatrician stating my children's medical care is discontinued. When I spoke to Dr. Fleener regarding the letter and have been my children's pediatrician for over 10 years at Sarasota Children's Clinic in Sarasota Florida, was told I was no longer able to be seen because I told Stephanie if she would have only gotten off her butt to look at fax.
Its is a shame a woman such as Stephanie Sugar has time to put effort into a phone call about a comment made but no effort was made by calling to get my injured child an appointment. Mrs. Sugar's inadequacy which resulted in my children's termination of a pediatrician and more time before she will be seen. Shame on both Dr. Sugar and Dr. Fleener."
...
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Claimant timeline (1) - Hide
  • 08-17-2016 — back pain
Additional Communication Between Claimant and Dr. David Sugar Orthopaedics Hide
  • Sep 30, 2016, Claiming party added:

  • Dr. Fleener's Manager called not realizing I submitted my complaint with BBB same day- After speaking with the office I want to thank Dawn for taking the matter into her own hands. She even stayed late well after hours and had a meeting with Dr. Fleener and Lisa. Dawn not only apologized for the length of time my daughter has been waiting for this referral to see a specialist but referred me to a different specialist, Sarasota Orthopedic who called me at 9:05 am very next morning and we have an appointment now. When your child is in pain and nothing is being done it hurts me as the mother- feeling helpless. There is no excuse for how Stephanie Sugar handled, well didn't handle, getting my child in for an appointment for this very scary back pain my child has been dealing with. I do however, respect and thank Dawn and the immediate attention on getting my daughter seen. She took the time and listened to all the details of what happened then advocating on my behalf and understanding a mother to mother's frustration. Thank you! I look forward to seeing Dawn in person to give her a HUGE hug.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: For delaying an appointment for my daughter. Oct 20, 2016 N/A
Cash
1. Other – Pay for claim posting cost Oct 20, 2016 $7.99
Cash total : $7.99
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Dr. David Sugar Orthopaedics. This claim will remain posted until resolved
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