Public Mediation

Disappointed subscriber SS vs. Dr Stephen Sinatra/Healthy Directions

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S. S. vs. Dr Stephen Sinatra/Healthy Directions
PO Box 531, Montoursville, Pennsylvania, 17754-0531, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I returned a large bottle of Omega Slim Pills to the return dept. which they received on Nov.21st 2016. A week later I called and asked when I would get my check in the amount of $118.00
was told 7 t 10 business days, that was with lisa.
Called 2 weeks later was told credit was on Nov. 30, another 7 to 10 days spoke to joann,
Called again did not receive a check or a credit on my credit card, spoke to another Lisa,
she told me it would take 4 to 6 weeks from Nov. 30th date.
Called Jan. 11, 2017 told them I never got a credit, spoke to Ann she said it would take another
4 to 6 weeks, I told her no way, put a supervisor on the phone now, she said they would call
me back, I told her if I didn't get a call back, I would go to the Better Business Bureau, never
got a call from the supervisor, I had also sent a letter to Dr, Sinatra in Manchester, Ct,
he never responded, I am very frustrated I have spent many hours on the phone, Help!"
...
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Claimant timeline (1) - Hide
  • 01-20-2017 — refund
What Claimant Wants Hide
Just make me happy!
Claimant invites Dr Stephen Sinatra/Healthy Directions to make a fair offer.
1. Other – Pay for claim posting cost Jan 25, 2017 $7.99
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from Dr Stephen Sinatra/Healthy Directions. This claim will remain posted until resolved
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  • Contributed Solution: by Brad Frank On 05-11-2017
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    Review and understand the retailers return policy on the product purchased. Contact Better Business Bureau to see if retailer has a negative past history on product purchased by consumer. Ask B.B.B. to contact retailer to facilitate a resolution. More...
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Fran Fellowes On 03-25-2017
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    If Dr Sinatra / Healthy directions guaranteed a refund, then a credit should take no more than 3 weeks, and that is pushing it More...
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