Public Mediation

Drive Time Auto-Dispute-#6321778

M. J. vs. Drive Time (Headquarters)
1720 W Rio Salado Pkwy, Tempe, Arizona, 85281-6590, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6321778
    • Amount Involved: N/A
    • Filed On: Apr 15, 2013
    • Posted On: Apr 26, 2013
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"After 20 days of purchasing a vehicle from Drive time the tramission light and engine light came on in the car. i had the car looked at and there is a bolt missing from the transmission and it is leaking tansmission fuel. I called and told them about the problem and called the warranty company and both places won't pay for everything that needs to be done to the car."
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Additional Communication Between Claimant and Drive Time (Headquarters) Hide
  • Apr 16, 2013, Claiming party added:

  • The cause of the leaking of transmission fuild is that there is a bolt missing from the bottom of the transmission I did advise drive time of this and they still did not want to do anything about it they keep telling me to call the warranty company and they don't want to pay for the car to be fixed they keep telling me that it is a service problem and they don't cover it

  • Apr 26, 2013, Drive Time (Headquarters) (responding party) added:

  • The warranty agreement is administered by a third-party company- Aeverex. DriveTime has reached out to Aeverex on behalf of our customer to ensure the repair claim was filed and approved per the terms of the agreement.

What Claimant Wants Hide
What By When How Much
1. Replace: trade the vehicle in for a better vehicle Apr 22, 2013 N/A
Just make me happy!
Claimant invites Drive Time (Headquarters) to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. replacement of the failed transmission per the terms of the warranty agreement May 11, 2013 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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