Public Mediation

A VERY disappointed customer vs. Famsa Furniture Store / Service Manager

  • 10% of recovery offered for best resolution

Very expensive furniture, cheap quality, short product life expectancy!

R. C. vs. Famsa Furniture Store / Service Manager
3333 Telephone Rd #L, Houston, Texas, 77023, United States
Amount Involved: $2,200.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"After contacting the Famsa Furniture Store on July 15, 2021 located on 3333 Telephone Rd in Houston TX to seek remedy for a problem that my mother is havibg with a mattress that cost her well over $1000.00 dollars purchased less than 3 years ago. I was informed by the service manager Claudia Ramirez that there is nothing that she could do for my mother because "our policy says that the mattress is only serviceable at 2" inches of sag or more" Claudia said that she was informed by her service technician that the mattress had only 1" "inch of sag on the edge of the matress". I responded to her that no one sleeps on the side of a mattress, so your company policy makes absolutely no sense at all! My mother lives on a FIXED INCOME so for her to have to purchase another MATTRESS in less than 3 years would cause her undue financial stress! My original request was to get a store credit and pay the diffrence for a better mattress, now I am having second thought about dealing with a company that refuses to stand behind the products that it sells to the general public!"
...
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Claimant timeline (1) - Hide
  • 07-15-2021 — Repair service was denied
What Claimant Wants Hide
1. Refund: 1 King Size Mattress Aug 03, 2021 $1,200.00
2. Credit: 1 King size mattress Aug 03, 2021 $1,000.00
3. Other – Copy claim to regulators Aug 03, 2021 $14.99
4. Other – Pay for claim posting cost Aug 03, 2021 $14.99
5. Other – Physical delivery charges Aug 03, 2021 $15.98
Just make me happy!
Claimant invites Famsa Furniture Store / Service Manager to make a fair offer to resolve this complaint.
Cash total : $2,245.96
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Famsa Furniture Store / Service Manager. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 08-07-2021
    1 comment
    Measure the mattress yourself and take pictures of the results. 2" appears to be an unreasonable standard anyway. What does the warranty say? Who is the manufacturer? More...
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