Public Mediation

First Data-Dispute-#3514421

J. A. vs. First Data Inc.
5565 Glenridge Connector NE Suite 2000, Atlanta, Georgia, 30342-1651, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I had a chargeback in the amount of $5,000.00 dated on 3/12/12, but I reversed the charge back by providing requested documents. However, I received a final chargeback decision on the same case after several months later.First Data has denied my contest for not responding in the timely manner, in which I have never received a notification. So I mailed them a certified letter demanding a solution, then again I never received any feedback, but they have placed my account with Transworld Systems Inc for collection.

Not only their merchant service charge is extortionate but doing a very unprofessional business practice. I have all the required documents that can reverse the chargeback but they refuse to resolve the problem only because I didn't respond on time due to undelivered notification. Now, they have ruined my business and my credit."
...
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Additional Communication Between Claimant and First Data Inc. Hide
  • Oct 25, 2012, Claiming party added:

  • Dear Mr. Judge,

    As per your request, my merchant number is 00000512178900200023 and account name is Gwinnett Shipping & Receiving, LLC.

    If you need furthermore information, please feel free to contact me at jamie@korexatlanta.com.

    I look forward to hearing from you.

    Regards,
    Jamie An

  • Oct 31, 2012, Claiming party added:

  • The 1st chargeback occured on 3/02/12 and it was reversed to my account on 3/29/12 by providing non-negotiable Warehouse Receipt and Agreement, Delivery Receipt, Authorization Letter, and Credit Receipt. The documents prove that the delivery was made in timely manner. I never received second dispute otherwise I must have responded on time.

    The dispute we're talking about is $5,000.00 and it means a lot to the small business owner like myself. I have all the requested document that proves the service was made in timely manner. And when I received 2nd chargeback summary from the Merchant Service I emailed the letter to the Jin Chung with the United National Bankcard Services, Inc on 5/18/12. He responded on 5/23/12 after many attempts that I made to get hold of him. Below is copy of the email that went back and force.

    2nd Request!

    From: jamie [mailto:jamie@korexatlanta.com]
    Sent: Wednesday, May 23, 2012 4:23 PM
    To: 'Jin Chung'
    Cc: 'askjay@korexatlanta.com'; 'andykim@korexatlanta.com'; 'chris@korexatlanta.com'
    Subject: RE: Collection information

    Dear Jin,

    Thank you so much for your feedback.
    I sent the collection check on 5/10/12, though please proceed collecting the balance as you informed me.
    Also, I still need a update of the 2nd chargeback in the amount of $5000 occurred on 5/17/12 ASAP.

    I look forward to hear from you.

    Thank you,
    Jamie An


    From: Jin Chung [mailto:jin.chung@unbs.com]
    Sent: Wednesday, May 23, 2012 9:31 AM
    To: 'jamie'
    Subject: RE: Collection information

    I am speaking to the collection department at the moment and they said they have no received the collection check you have sent or they have received it and due to the volume of mail they have not processed it currently. Do you have the date when you sent the check and also did the check clear from your account? Since they did not receive the check the processing company is currently collecting the collection amount through the batches. There is a balance of $310 currently and will collect that amount from the next batch and if they have not processed the check they will send it back to you once the collection balance is complete.

    Please advise

    Jin Chung
    United National Bankcard Services, Inc.
    (O): (410) 740-8627 Ext. 111
    (F): (410) 740-9677
    jin.chung@unbs.com

    per aspera ad astra
    "to the star through hardship"

    The foregoing e-mail contains confidential information that may be legally privileged. Delivery of this message to anyone other than the intended recipient(s) is not intended to waive any privilege or confidentiality. If you have received this transmission in error, please alert the sender by reply e-mail and then delete this message and any attachments.

    From: jamie [mailto:jamie@korexatlanta.com]
    Sent: Monday, May 21, 2012 6:00 PM
    To: 'Jin Chung'
    Cc: askjay@korexatlanta.com; andykim@korexatlanta.com; chris@korexatlanta.com
    Subject: FW: Collection information

    2nd Request!

    I need your reply regarding below email that I sent on 5/18/12 ASAP.
    Also, please keep me informed status of our account.

    Thank you,
    Jamie An


    From: jamie [mailto:jamie@korexatlanta.com]
    Sent: Friday, May 18, 2012 2:31 PM
    To: 'Jin Chung'
    Cc: 'askjay@korexatlanta.com'; 'andykim@korexatlanta.com'; 'chris@korexatlanta.com'
    Subject: FW: Collection information

    Please find attached file.

    Thank you,
    Jamie An

    From: jamie [mailto:jamie@korexatlanta.com]
    Sent: Friday, May 18, 2012 2:25 PM
    To: 'Jin Chung'
    Cc: 'askjay@korexatlanta.com'; 'andykim@korexatlanta.com'; 'chris@korexatlanta.com'
    Subject: FW: Collection information

    Dear Mr. Chung,

    Please be advised that I received a Chargeback Summary from the Merchant Services in the amount of $5000.00.
    I’ve attached the Notice for your reference.

    I look forward to hear from you.

    Thank you,
    Jamie An

    From: jamie [mailto:jamie@korexatlanta.com]
    Sent: Thursday, May 17, 2012 4:19 PM
    To: 'Jin Chung'
    Cc: 'askjay@korexatlanta.com'; 'andykim@korexatlanta.com'; 'chris@korexatlanta.com'
    Subject: RE: Collection information

    Dear Mr. Chung,

    Please find attached file and be advised.
    I’ve mailed a check in the amount of $5000 to the First Merchant Service as requested.
    However, I received a Second Notice that I owe in the amount of $2,610.00. Please let me know which amount I owe to your company.
    Also, I had credit card sales in the amount of $200 & $400 on 5/01/12 and $2300.00 on 5/16/12 that’s been batched, but they don’t show on my banking account.

    Please contact me at jamie@korexatlanta.com or (770) 314-6924. I look forward to hear from you.

    Thank you,
    Jamie An


    From: Jin Chung [mailto:jin.chung@unbs.com]
    Sent: Monday, May 07, 2012 5:57 PM
    To: Jamie@korexatlanta.com
    Subject: Collection information

    Address

    Merchant Services
    PO BOX 17548
    Denver, CO 80217

    512178900200023 (merchant Number)

    Please write merchant number on check please

    Thank you


    Jin Chung
    United National Bankcard Services, Inc.
    (O): (410) 740-8627 Ext. 111
    (F): (410) 740-9677
    jin.chung@unbs.com

    per aspera ad astra
    "to the star through hardship"

    The foregoing e-mail contains confidential information that may be legally privileged. Delivery of this message to anyone other than the intended recipient(s) is not intended to waive any privilege or confidentiality. If you have received this transmission in error, please alert the sender by reply e-mail and then delete this message and any attachments.

    First Data has credited to the card holder without checking with the merchant, it is First Data's responsibility to resolve the probem with the card-holder. However, I can send upper mentioned documents upon your request.

    I look forward to hear from you.

    Best,
    Joon H. An

  • Nov 07, 2012, Claiming party added:

  • Please check the message that I responded on 10/31/12.

    Thanks,
    Joon H. An

What Claimant Wants Hide
Just make me happy!
Claimant invites First Data Inc. to make a fair offer.
1. Other – Pay for claim posting cost Nov 02, 2012 $7.95
2. Other – Copy claim to regulators Nov 02, 2012 $14.95
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from First Data Inc.. This claim will remain posted until resolved
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