Public Mediation

L.W. vs. Flowershopping.Com Refund

L. W. vs. Flowershopping.Com
27702 Crown Valley Pkwy PMB 4-199 Ste D4, Ladera Ranch, California, 92694-0613 , United States
Amount Involved: $85.60
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9639371
    • Amount Involved: 85.60
    • Filed On: Mar 09, 2016
    • Posted On: Mar 20, 2016
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Larry Wrobel Sr.
To FlowerShopping. com Mar 7 at 12:43 PM
So the picture Carol sent me of the flowers she got look no wheres's near the pic of what the were suppose to look like... Why is that? Did you take advantage of a online shopper? Sad !!!!
Dear Larry,
We apologize the arrangement was not as expected. Please forward a picture of the item delivered and we will be back in touch.
Sincerely,
Diane

Customer Service
FlowerShopping.com
CustomerService@FlowerShopping.com
(888) 445-8828
Regarding Order 01436712

Dear LARRY WROBEL SR, we have confirmed that your order for CAROL FELTMAN
was successfully delivered.

Thank you for your purchase! We know you have many choices when
it comes to sending gifts and would like to offer you a
$5.00 discount on all your future orders. Simply visit
http://www.FlowerShopping.com/bookmark-flowers.aspx & bookmark our
site - then the next time you need to send a gift, all you need to
do is click on the bookmark, it will bring you directly back to our
website and it will automatically apply a $5.00 discount to your
order. It's as simple as that. It's just our way of showing you how
much we appreciate your business.

If you have any questions or would like to contact us for any reason,
please reply to this email or contact us by phone
toll free at (888) 445-8828. We are here for all your
customer service needs Monday thru Friday from 8am to 4pm PST
and Saturday from 9am to 12pm PST. Please have your order number
ready if you contact us, your order number is 01436712.

Thank You,
The Staff at The Flower Shop
CustomerService@FlowerShopping.com
(888) 445-8828 Regarding Order 01436712

Dear LARRY WROBEL SR, greetings from FlowerShopping.com
and thank you for placing your order for delivery
to CAROL FELTMAN.

We received your message regarding your order and we
are trying to contact you to resolve the situation, but
have been unable to reach you.

Please contact us by phone toll free at
(888) 445-8828. We are here for all your customer
service needs Monday thru Friday from 8am to 4pm PST
and Saturday from 9am to 12pm PST. Please have your order
number ready if you contact us, your order number is 01436712.

Thank You,
The Staff at The Flower Shop
CustomerService@FlowerShopping.com
(888) 445-8828 Mar 8 at 4:37 PM
These are the pics of the flowers that I ordered that were sent to Carol Feltman order number 01436712 ( 2 pics) the third pic is how the bouquet was represented on your site...



Show original message
3 AttachmentsView allDownload all
carol 1 .jpg
carol 2 .jpg
what i ordered

Dear Larry,

We are sorry to hear that the arrangement delivered is not what you expected and thank you for sending us a photo so quickly. We have compared the photo with the requested recipe and have determined that the designers used regular size roses instead of the spray roses and unfortunately the arrangement appears to be made to the standard size instead of the deluxe. We apologize for the inconvenience and can refund the difference between the deluxe and standard sizes. Please confirm.

Really I think I should get a complete refund. What I ask for was not even close to what was delivered, there was not even a HAPPY BIRTHDAY mylar balloon with the order. I am completed dissatisfied with what you sent compared to what I ordered. There looks to be like 8 flowers in the vase...You have it in pictures, can't be any more clearer than that. In the future you should strive to make your customers happy....



FlowerShopping.com Order Number: 699107
Blue Horizons - Deluxe ( 1)
Mylar Balloons ( 1)

Sincerely,
Charlotte

Customer Service
FlowerShopping.com
CustomerService@FlowerShopping.com
(888) 445-8828

Larry,

We are sorry to hear that you are upset with what was delivered. Unfortunately we are unable to issue a full refund due to the time that has passes since the order was delivered, the product would need to be returned. We are able to have 30% of the product price credited back to your account for the problems with your order.

Thank you
Gillian
Customer Service
FlowerShopping.com
CustomerService@FlowerShopping.com
(888) 445-8828


Larry Wrobel Sr.
To customerservice@flowershopping.com Today at 10:20 AM
MY NEXT CALL IS TO THE BBB.


Larry,

We apologize that you are upset, 30% off the product price is all we are able to do taking everything in to consideration. Please confirm so we are able to start the process of the refund.

Thank you
Gillian
Customer Service
FlowerShopping.com
CustomerService@FlowerShopping.com
(888) 445-8828

This is not a good business practice. There are like only 8 flowers in a vase that should hold many more. The pics are worth a 1,000 words. And they do not show anywheres near what the bouquet should be..."
...
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Exhibits View
What Claimant Wants Hide
1. Refund: Flowers Mar 24, 2016 $85.60
2. Other – Pay for claim posting cost Mar 24, 2016 $7.99
Cash total : $93.59
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Flowershopping.Com. This claim will remain posted until resolved
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