Public Mediation

Geico Insurance - Headquarters Dispute

J. R. vs. Geico Insurance - Headquarters
One GEICO Plaza, Washington, District Of Columbia, 20076, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5970045
    • Amount Involved: 12,823.00
    • Filed On: Oct 26, 2020
    • Posted On: Dec 02, 2020
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Claimant says:
"I was in an accident 7/31/2029 and geico failed to act in good faith and treat my total loss for both vehicles in an acceptable manner. My truck was financed and geico took ownership of it on 8/03/2020. The adjuster provided an unreasonably small settlement amount once he learned I had guaranteed auto protection through Toyota. I thought the matter was resolved but it took Geico over two months to send lender payment and now GAP is not wanting to cover the remainder of balance because it’s over 60 days. The lender stated I’m still responsible for payments even though geico owns the truck and after two months the account was charged off and went to collections. My credit score has been destroyed and can no longer get approved for credit. The trailer adjuster also provided a settlement amount which came nowhere close to to replacing the trailer and all it’s contents. The settlement gave me the option of replacing either truck or trailer and I had to have transportation. Since this claim with geico I’ve been homeless and lost my employment.i context TD management and was told to get an evaluation in the trailer and we could figure something out. I did as I instructed and now he won’t answer calls, respond to voicemails or follow through with what he said he would do. 500 dollars was deducted from the trailer settlement amount for then salvaged trailer amount which I never agreed to"
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What Claimant Wants Hide
1. Compensation: Reasonable trailer settlement close to current pricing Nov 10, 2020 $5,000.00
2. Damages: Emotional distress, additional living costs as result of situation. Nov 10, 2020 $2,250.00
3. Pay me for my time: Countless hours trying to reach adjuster, time on hold and hours filing complaints Nov 10, 2020 $300.00
4. Pay me for my time: Interested now paying as result of damage to credit report Nov 14, 2020 $2,273.00
5. Impacted credit score and inability to secure funding for business, approval for housing or financing for new trailer or truck Nov 10, 2020 $3,000.00
Cash total : $12,823.00
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Respondent's Counteroffer


There has been no response to this claim from Geico Insurance - Headquarters. This claim will remain posted until resolved
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