Public Mediation

Girl Crush Boutique Dispute

R. Z. vs. Girl Crush Boutique
PO Box 115146, Atlanta, Georgia, 30310-8146, United States
Amount Involved: $134.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2293614
    • Amount Involved: 134.99
    • Filed On: Apr 21, 2015
    • Posted On: May 02, 2015
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"PURCHASED TWO DRESSES FROM GIRL CRUSH BOUTIQUE. RETURNED THE DRESS WITHIN THERE TIMELY FILING LIMITS. VERY HARD TO CONTACT CANDICE JOHNSON THE BUYER OF THE FACILITY. ONCE I RECIEVED AND EMAIL STATING THERE WAS NO TRACKING NUMBER ON THE BOX SO IT WOULD TAKE LONGER TO LOCATE. I EMAILED THE TRACKING NUMBER. AGAIN I INTIATED THE CALL TO FIND OUT WHAT WAS GOING ON WITH THE DRESS I PAID FOR. I WAS TOLD THE POST OFFICE LOST IT, HOWEVER TRACKING STATED THE PACKAGE ARRIVED IN JAN. IT'S NOW APRIL I WAS TOLD BY VOICE THEY HAVE TRIED CONTACTING ME ON NUMEROUS OCCASSIONS THIS IS A LIE. SO FEBRURARY HAS COME AND GONE JUST AS APRIL WILL I STILL HAVE NO DRESS YET PAID FOR A DRESS. I STILL FEEL LIKE THEY HAVE STOLEN FROM ME. THIS IS NOT PROFESSIONAL CUSTOMER SERVICE. ONCE I TOLD THEM THIS THEIR REPLY WAS WE'VE BEEN IN BUSINESS FOR SINCE 2011. THIS DID NOT RESOLVE MY ISSUE BY TELLING ME THIS. ALSO, THE GAVE ME A STORE CREDIT OF 20%. WHY WOULD I PURCHASE SOMETHING ELSE FROM YOU AND YOU HAVE NOT I REPEAT HAVE NOT SOLVED THE FIRST ISSUE. I WANT MY GOD DAM MONEY BACK TO HELL WITH YOUR POLICY ......"
...
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Additional Communication Between Claimant and Girl Crush Boutique Hide
  • Jul 02, 2015, Claiming party added:

  • 6/5//2015 10 am

    Ria,

    As per our conversation we let you know from our supplier that the dress would be back in production in 2-3 weeks. The production date has changed. We let you know that we will send a tracking number once the item shipped. The item has not shipped.We have many of customers and we normally return emails and phone calls within 3-4 days. If you need any other assistance contact us.

    Thank you and we can not wait to assist you again with your fashion needs.
    *send us a picture of you in your purchased item*

    This is now July 2015 I been dealing with this issue since January 2015. This is not looking good to me. I have yet to receive a tracking #. I was told this same information in may and that she promised to take care of this issue. I still have no dress....

  • Jul 02, 2015, Claiming party added:

  • I wonder will Canice Johnson ever fulfill her promise.

What Claimant Wants Hide
1. Refund: DRESS May 06, 2015 $134.99
2. Other – Pay for claim posting cost May 06, 2015 $7.99
Cash total : $142.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Girl Crush Boutique. This claim will remain posted until resolved
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  • Contributed Solution: by Shaneisha Wofford On 05-11-2015
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If you are a party to this claim, click here.
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