Public Mediation

J.T. vs. Hayneedle Inc.

J. T. vs. Hayneedle Inc.
9394 W Dodge Rd Ste 300, Omaha, Nebraska, 68114-3319, United States
Amount Involved: $1,150.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5579698
    • Amount Involved: 1,150.00
    • Filed On: Jun 22, 2017
    • Posted On: Jul 03, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"WalMart has a third party service provider, HayNeedle who provides on-line product advanced through WalMart.  The company, HayNeedle advertised a product (blower fan), through WalMart.com, and I purchased the product which was processed and paid for on June 9th, 1017.  There was a delivery date of June 22, 2017 for the product advertised.  The product was needed for a major 4th of July celebration.  On June 19th I recieved a message that the product was delayed and would not be delivered until July 5th (one day post need).  I contacted the company on June 20, and asked why this had not even been processed in an order yet, and why this could not be processed and delivered by next day mail (as advertised on their site).  They told me that despite what was on the site, next day was not available and the soonest they could fulfil the order was today, and then deliver on July 5th. I told them I no longer needed the product given this level of service, and wrote a formal letter to WalMart corporate.   This caused great issues for me.  I then reached out to Target.com on line and ordered a comparable product which was delivered in one day (not charged for delivery).    Following this entire process on June 22nd I recieved another email from the company HayNeedle advising the product was now being ordered and shipped, but would not be recieved until the 17th of July, (a) already advised to cancel the order, and (b), 40 days after the original order was processed.  I have not heard back from my letter to WalMart.com."
...
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Claimant timeline (1) - Hide
  • 06-20-2017 — Damages claim and claim with Visa who processed payment
What Claimant Wants Hide
1. Recovery of Losses: Misrepresentation in consumer marketing Jul 14, 2017 $500.00
2. Recovery of Losses: Refund amount charged for product not delivered Jul 14, 2017 $150.00
3. Pay me for my time: 2 hours at 250.00 Jul 14, 2017 $500.00
4. Other – Pay for claim posting cost Jul 14, 2017 $14.99
Cash total : $1,164.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Hayneedle Inc.. This claim will remain posted until resolved
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