Public Mediation

My Claim vs. Hearing Solutions Ellis-Scott Associates.Inc.

E. S. vs. Hearing Solutions By Ellis-Scott And Associates
1106 Main St, Milford, Ohio, 45150-1706, United States
Amount Involved: $1,195.00
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9262167
    • Amount Involved: 1,195.00
    • Filed On: Nov 14, 2016
    • Posted On: Nov 25, 2016
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I had a hearing test with them and they ordered my hearing aid and called when it was ready. I went in and he put it in my ear and it didn't work. He said there is a problem with this I have to send it back and get a new one. He called me when the so called new one came in and I went there again and I could hear with it but when I got home it stopped working so I changed the battery , he had given me a pack of batteries for it. They didn't work for an hour so I had to take the hearing aid back again. He said I will give you another pack of batteries they may have sent the same hearing aid back and it isn't working. I took it and it lasted a few days and it wouldn't keep the battery up. I called and took the hearing aid back to him and informed him I was tired of coming there all the time and I didn't want the hearing aid that he had it more than I did He said let me send it back again I said no and I tried to leave it but they wouldn't let me. I came home packed everything he had given me in a case and sent it back with a letter that I did not want it so I sent it from the post office and had him sign for it. I called him a week later and he said come on in and I will see that it works I said no. I called my visa co. and had them file a dispute and I called a lawyer that I am waiting to hear from. The man said you are not getting your money back $ 1,195.00 I said well I had 30 days to return them twice and I did and there is also a 2 year warranty . He said this doesn't come under the warranty."
...
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Additional Communication Between Claimant and Hearing Solutions By Ellis-Scott And Associates Hide
  • Dec 06, 2016, Claiming party added:

  • they are ignoring me ,, he left a message on my answering machine to come in and sign some papers but he didn't say what they were for so I didn't call him back I have not heard from the Better Business Bureau but I have a lawyer working on this matter

What Claimant Wants Hide
1. Refund: Hearing Aid Nov 29, 2016 $1,195.00
2. Other – Pay for claim posting cost Nov 29, 2016 $7.99
Cash total : $1,202.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Hearing Solutions by Ellis-Scott and Associates. This claim will remain posted until resolved
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