Public Mediation

P.N. vs. Hertz Car Rental Los Angeles Airport

P. N. vs. Hertz Rent-A-Car (Headquarters)
8501 Williams Rd, Estero, Florida, 33928-3325, United States
Amount Involved: $196.88
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Hertz Rent-A-Car (Headquarters)
    • Claimant Seeks: View.
    • Claim #: 3441525
    • Amount Involved: 196.88
    • Filed On: Sep 13, 2016
    • Posted On: Sep 24, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I have prepay the car on 7/11/2016 for 9/ 3 to 9/10/ 2016 220.97$ with American express thru priceline.com , but when 9/3/2016 I com to pick up they said they have no car I paid for available then they give bigger car , I have no choice I take it . when 9/10/2016 I return the car they charge me 196.88$ for upgrade , I call priceline.com customer service they tell me that according the policy between hertz and the priceline.com if the hertz have no car the customer paid for available at the time pick up they have to upgrade at no charge , then I call the hertz car rental but they refuse to fix it"
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Exhibits View
Additional Communication Between Claimant and Hertz Rent-A-Car (Headquarters) Hide
  • Sep 14, 2016, Claiming party added:

  • The Hertz car rental address is 9000 air port blvd Los Angeles CA 90045

What Claimant Wants Hide
1. Refund: car rental Sep 28, 2016 $196.88
2. Other – Pay for claim posting cost Sep 28, 2016 $7.99
Just make me happy!
Claimant invites Hertz Rent-A-Car (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $204.87
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Upgrade Charge Accepted per Signed Rental Agreement Oct 07, 2016 $98.44
Cash total : $98.44
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  • Contributed Solution: by J Petaluma On 09-28-2016
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    Hertz is required to honor its agreement with Priceline and is ethically bound to honor your reservation - you're owed a refund. More...
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