Public Mediation

M.H. vs. Hi-Tek Auto Protection 14241 Firestone Blvd. Suite 120, La Mirada, Ca 90638

M. H. vs. Hi-Tek Auto Protection
14241 Firestone Blvd Ste 120, La Mirada, California, 90638-5531, United States
Amount Involved: $290.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3333479
    • Amount Involved: 290.00
    • Filed On: May 15, 2017
    • Posted On: Jun 05, 2017
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"i AM UNHAPPY BECAUDE HI-TEK AUTO PROTECTON has taken advantage of me.  They have not refunded me my deposit of $290.00.





 
Dear Customer Service Person;
I am hoping you can he help me with getting my $290.00 back from HiTec Auto Protection.  Approximately on August 11,2016. I made a down payment in good faith to purchase protection for my Prius, Toyota 2013.  I charged the $290.00 to GECU Mastercard.  I was pressured to make the down payment pending I checked what protection I still had with the local Toyota dealership.  
Well, I found out my car is still protected till 2018.  The representative of HiTec, Robert Jagan, assured me I would be able to cancel this transaction and get the $290.00 back,
I followed the merchant's service contract refund policy(see attachment).  I sent a letter of cancellation dated August 19, 2016 via email and a letter via US postal service mail as well within the 21 business days as stated in the refund policy--and I waited for the refund and I am still waiting.
I started calling the merchant at 188-510-1943 starting approximately in November, 2016. In December, 2016 I was informed that a check would be sent out to me on 12/23/2016.  A check was being sent to me instead of crediting the Mastercard because GECU issued a new chip credit card number. The merchant's receptionist decided cutting me a check would be appropriate in this instance.
I continued calling every month since then.  this is log of the of my following up this this merchant. When I call Kimberly is the person I have talked to all these times:
Jan 2017-Kimberly-the check will be sent out at end of month
Jan 31, 2017-Kimberly-again was told the checks go out at end of month and  was to have the supervisor call me-
Feb 4, 2017- held the line for 5 minutes and was hung up on
Feb 5, 2017-held for 5 min and again was hung up on
Feb 7, 2017-Kimberly tells me the checks are cut and sent out to customers at end of month only-said all she could do was to leave a note for the supervisor, Jason Garcia,call me-as a second request- have not yet heard from any supervisor.
Feb 8, 2017-Kimberly again and again didn't know why the refund was not processed but would send a 3rd request to supervisor, Mr. Garcia, to call me
Feb 13, 2017-Kimberly again and again said checks were sent out at end of month-she would not offer any other information
Feb 24, 2017-Kimberly stated positively that the check would be mailed out Feb. 28, 2017
March 4, 2017-no answer
March 7, 2017-Kimberly says the systems were down and could not check on anything, to all back tomorrow in the AM
March 9, 2017-no answer
March 14, 2017-Kimberly says the system was still down and trying to fix it-so to call back
March 15, 2017-no answer
March 16, 2017-Kimberly states that she only work there, didn't know why check was not sent and would request the supervisor, Mr. Garcia, call me-Said to tell him that I was to take legal action
March 27, 2017-Kimberly says the system is down and could not give me any information
March 24, 2017-no answer
 
I surely hope you can help me with this issue:
Name:  Margarita Hernandez
Fi Institution:  GECU-El Paso, Texas
last 4 digits of credit card: 5276
Phone #: 915-549-6897
Amount:  $290.00
Merchant:  Hi Tek Auto Protection-1-888-510-1943-  Jason Garcia=800-292-3555
Reason:   I currently have auto protection -don't need this one
Steps:  see the log above
 
I want to thank you in advance,
Sincerely
 
Margarita Hernandez
 
 
 
 
 
 
 
 
 
 
 



On Friday, August 19, 2016 5:00 PM, Margarita Hernandez <mhernandez842@yahoo.com> wrote:








LETTER OF CANCELLATION
 
HiTek Auto Protection
14241 Firestone Blvd
Suite 120
La Mirada, CA 90638
 
Margarita Hernandez
9001 WH Burges Dr.
El Paso, Texas 79925
 
August 19, 2016
 
To Whom It May Concern:
This is to inform you that I am cancelling and requesting a refund on the service contract for my Toyota Prius 2013: JTDKN3DU3D5585402; CURRENT MILAGE:  5897
Name:  Margarita Hernandez
Method of purchase:  Credit card: Master Card
Method of policy payments: paid $2,900.00; the rest was to be paid by Sept. 2nd.
Please consider full refund for I am retired and for me every penny counts.  I thank you for your understanding and consideration.
 
Sincerely,
 
 
_M. Hernandez
 















 "
...
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Claimant timeline (1) - Hide
  • 08-19-2016 — Letter of Cancellation mailed and emailed
Additional Communication Between Claimant and Hi-Tek Auto Protection Hide
  • Dec 12, 2017, Claiming party added:

  • I have had no response from Hi-Tek Auto Protection

What Claimant Wants Hide
1. Refund: Auto service contract May 30, 2017 $290.00
Cash total : $290.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Hi-Tek Auto Protection. This claim will remain posted until resolved
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  • Question: by Walter Mehl — Online mediator
    • On: 06-16-2017
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  • have you contacted the manager at hi-tech ?
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