Public Mediation

Hilltop Service Center-Dispute-#1128954

A. F. vs. Hilltop Service Center
127 W Butler Ave, Chalfont, Pennsylvania, 18914, United States
Amount Involved: $500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1128954
    • Amount Involved: 500.00
    • Filed On: Aug 31, 2012
    • Posted On: Sep 11, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • "I just feel ripped off."
View less
Rate or Review on Hilltop Servi...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"My daughter made a reservation a couple of weeks ago, put down a deposit with all information needed to pick up a 14' truck on Saturday 9/1/12. She was told that the truck would be at the Chalfont location on Saturday, 9/1/12.

Come down to the date, 8/31/12 and she got a text that there was NO truck available at the Chalfont location and that she would have to go down to Philadelphia to pick up a truck. She is up in Vermont at school and won't be back in town until late Saturday evening and I, her mother, would have to drive down to Philadelphia to pick up the truck and leave my car there with no way to get my car back home to Lansdale. Because of the Holiday weekend now to try and find another truck. Most places have no trucks due to college students moving. This is totally unacceptable!!!"
Reply Have a similar problem?
Additional Communication Between Claimant and Hilltop Service Center Hide
  • Sep 11, 2012, Claiming party added:

  • The Hilltop Service U-Haul Dealer refunded the amount that they charged my daughter originally, but charged her a $5.95 service fee! That is not acceptable! They need to refund this service fee as well.

  • Sep 19, 2012, Hilltop Service Center (responding party) added:

  • Ms. Faraoni, Our records indicate the following email was sent to you on September 4, 2012 but Mr. Molina has not received a response back from you: Hello ann My name is Blas Molina, I am a senior agent with U-Haul Customer Service. I want to first apologize for any inconvenience you are going through with U-Haul. I understand that you had an availability issue this past weekend. I am having difficulties looking up your contract information, if you could please provide the contract number or the person name on the contract or the phone number, any additional information will help. Our equipment a this time of the year is very scarce in a lot of locations. Due to this being a Labor Day weekend, as well as end of the month. Although, we do not like having to transfer our customer to pick up at another location as it puts more stress to the move already, we do in some cases have to due to availability. Our process of reservation does entail of contacting the customer a day prior to there move to 'confirm' the size, time and location of pick up. We are willing to offer some sort of compensation due to this inconvenience, however the cash settle of $507.95 you are seeking will be denied at this time. I am willing to offer to refund half of the rental and offer to issue you a $50 vip certificate. The certificate is good for anything that uhaul sells or rents. again, i am sorry for any inconvenience this has caused you. Thank you.

  • Sep 19, 2012, Claiming party added:

  • This is the first time I have heard from anyone about this claim. When I filed this claim, I filed it on behalf of my daughter, Terri Hawkins. She was the originator at your place of business and placed the order and paid for it. She tells me that you refunded the amount she paid, but charged her $5.95 for doing that. That $5.95 needs to be refunded, since this was your fault as the dealer who promised the truck would be there and it was a last minute note that you told her there was no truck unless she went down to Philadelphia to get it, which was unacceptable. I want the $5.95 charge to be refunded to her. At the moment I do not have the contract number, but it is under Terri Hawkins.

  • Sep 19, 2012, Hilltop Service Center (responding party) added:

  • Ms. Faraoni, I have forwarded the information on to Blas Molina for additional research and resolution. He will contact you back soon. Thank you.

  • Sep 19, 2012, Hilltop Service Center (responding party) added:

  • Mr. Molina asked that I relay the following message: the amount of $5.95 is for storage setup by storage affiliate, customer was sent an email with a survey, they must complete and once complete the amount will be refunded back automatically.

  • Sep 20, 2012, Claiming party added:

  • I don't know whether or not my daughter received a survey to fill out, but at this point I think it is a mute thing. I would appreciate the $5.95 being refunded to her immediately and be done with this.

    We will NEVER use U-Haul again for anything.

  • Sep 20, 2012, Hilltop Service Center (responding party) added:

  • I have forwarded your message to Blas Molina, who has been researching your concerns. He wants to reach your daughter since her name is actually on the U-Haul document. What email can you provide us for you or her please?

What Claimant Wants Hide
1. Compensation: Having to pay a higher price for another truck. Sep 15, 2012 $250.00
2. Refund: Deposit back (Do not know what $$) Sep 15, 2012 $250.00
3. Other – Pay for claim posting cost Sep 15, 2012 $7.95
Cash total : $507.95
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Hilltop Service Center. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© 2025 reserved by PeopleClaim