Public Mediation

Homesure of America inc-Dispute-#2803610

J. W. vs. Homesure Of America Inc
1625 NW 136 Ave., Bldg. E, #200, Fort Lauderdale, 33323, United States
Amount Involved: $4,300.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2803610
    • Amount Involved: 4,300.00
    • Filed On: Jun 11, 2012
    • Posted On: Jun 22, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On May 25, my airconditioning units failed to work properly. I have a contract with Total Protect which covers all the appliances including air and heating system. However, a service representative was sent out and he discovered that the unit needed the coil replaced. However after weeks of being given the run around, we found out that the coil could not be replaced because of being outdated, The company kept reassuring us that the service representative had located the new coil. The service representative recommended that the company replace the air and furnace in order to solve the problem.
However the company informed us that they would only pay for the cost of the coil ($675.00). According to the contract, we were under the assumption if the appliance could not be fixed, it would be replaced. THE new units would cost total $4300.00. The company informed us that the replacement cost would be our total responsibility and they would only send us $675.00 when we send them a copy of our reciept after the replacement.
My claim number 19959819"
...
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What Claimant Wants Hide
1. air conditioner and furnace Jun 26, 2012 $4,300.00
2. Other – Pay for claim posting cost Jun 26, 2012 $7.95
3. Other – Physical delivery charges Jun 26, 2012 $8.95
Cash total : $4,316.90
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Respondent's Counteroffer

There has been no response to this claim from Homesure of America inc. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 07-04-2012
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  • From researching this issue, it seems that Homesure of America is an insurance company that offers an appliance coverage plan called Total Protect, which covers both repair work on existing appliances, if available, and a discount plan on new appliances. If the parts are available, the insurance will cover repair of existing appliances, however, if parts are not available, it will offer discounts on upgrading the appliances. Here, it seems that while the insurance company was attempting to obtain a part for an existing appliance, it was unable to. Therefore, it offered a replacement at a discount (discounting what the cost of the coil would have been). It does not appear that total replacement is an offer under this particular insurance, and what was offered is in terms with what is normally offered for replacement appliances.
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