Public Mediation

j & f auto sales-Dispute-#1801349

S. D. vs. J & F Auto Sales
9804 Veterans Memorial Drive, Houston, Texas, 77038, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1801349
    • Amount Involved: N/A
    • Filed On: Jul 24, 2012
    • Posted On: Aug 04, 2012
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I took my car to them on 07-07-12 because it was running hot, I also purchased the vehicle from them as well. They flushed out the radiator and added antifreeze. The car continued to run hot so on 07-09-12 I took my car back to J & F Auto Sales they then replaced the radiator fan switch, the car still ran hot. So on 07-18-12 my parents dropped my car off again to them because I had to work and could not take off. J & F (Javier) informed me that the radiator was not good, told me that the cost would be $260 I agreed. Then on Friday they informed me that it was not the radiator they put a new one in there and it still ran hot, mind you they had already flushed the radiataor previously. They informed me that it was the transmission. Javier the manager left a message on my phone 07-20-12 informing me of the two different transmissions options, never saying that they put a new put a different radiator in we only discussed a transmission. By the time I checked the message they were closed. I got up on 07-21-12 @ 8am and called Javier he informed me that the total cost would be $1495.00. They called me on 07-24-12 to let me know that my vehicle was ready. When I got to the shop he had to seperate receipts one for $1495.00 and the other for $260.00 I told him that he informed me on 07-20-12 that the total cost would be $14995.00 I then asked for the owners name and number he would not give it to me the owners son was there and would not give me the information either. I then called my fiance which Javier had been talking to him through the whole process Javier would not talk to him at all. I then left my car there, and it is still there. Something needs to be done about that I should be able to know the name and number of the owner of the establishment."
...
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Additional Communication Between Claimant and J & F Auto Sales Hide
  • Aug 12, 2012, Claiming party added:

  • The car still runs hot & they sold me a salvaged vehicle; I was not aware. I would like to get my $1755 cash back ,just like it was given to them. I was told by them that they don't know why my car is STILL running hot.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Give it to me for the amount that was quoted on 07-21-12 Aug 08, 2012 N/A
Cash
1. Other – Pay for claim posting cost Aug 08, 2012 $7.95
2. Other – Physical delivery charges Aug 08, 2012 $2.99
Cash total : $10.94
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from J & F Auto Sales. This claim will remain posted until resolved
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