Public Mediation

Jiffy Lube-Dispute-#7300326

Y. G. vs. Jiffy Lube
6099 GEARY BLVD, San Francisco, California, 94121, United States
Amount Involved: $10,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7300326
    • Amount Involved: 10,000.00
    • Filed On: Feb 01, 2012
    • Posted On: Feb 16, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On January 25 2012, after work my son went to change oil and coolant in his 2004 Honda civic,to place called JIFFY LUBE in Richmond district in SAN FRANCISCO. they did service fast, but about 10-15 min later car got on fire, my son was able to drive from jiffy lube to 15th and Balboa when it started, ONLY 10 BLOCKS away FROM SHOP. he stop the car, run 1 block away and dial 911. the car was in perfect condition before the fire, with all the maintence done when it should be. cutting story short. car total loss, everything melted under the hood. the mechanic from insurance company, called us next day and sad that the car is not repearable. now the insurance company hired an investigator from fire department. Inspector from fire department told the insurance company, that the reason for the fire is oil overflow,investigation was DONE in one day. the main outcome , that my son stop the car on time and run away to be safe...What do you think, do they have to be punished for sluppy job? I CAN NOT EVEN THINK WHAT COULD HAPPENED, IF MY SON, START LOOKING UNDER THE HOOD INSTEAD OFF RUNNING AWAY."
...
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Additional Communication Between Claimant and Jiffy Lube Hide
  • Feb 20, 2012, Claiming party added:

  • The cause of the problem is very well known. IT'S OIL OVERFLOW AND JIFFY LUBE RESPONSIBLE FOR THIS HORRIBLE MISTAKE. THEY ARE RESPONSIBLE TO PUT MY SON IN DANGEROUS SITUATION. I DID FOUND ON INTERNET COUPLE OF WEB SIDES, WHICH DEDICATED TO JIFFY LUBE VICTIMS, WHERE THOUSANDS OF CUSTOMERS - VICTIMS OF JIFFY LUBE ALL OVER THE COUNTRY, PUTTING THEIR COMMENTS. ( JIFFY LUBE - ALMOST ALWAYS RIGHT AND THEY DO EXCELLENT JOB ), THAT WHAT THEY WERE SAID ABOUT THEM SELF, BUT CUSTOMERS SAYING DIFFERENTLY.I DID READ THE COMMENT FROM JIFFY LUBE WORKER, WHO SAID, WHO CARES ABOUT YOUR CAR? WE HAVE MINIMAL WAGES HERE, WE ARE WORKING LIKE WE WORKING FOR COMPENSATION WE GET, IF YOU NOT GOING TO BRING YOUR CAR FOR SERVICE HERE NEXT TIME, SOMEBODY ELSE WILL, IT;S PLENTY OF PEOPLE AROUND.

  • Mar 17, 2012, Claiming party added:

  • WELL!!! NOTHING CHANGED. Jiffy Lube THINKS, THAT IT'S FINE TO PUT PEOPLE IN DANGER. BECAUSE OF THIS CAR FIRE, MY SON COULD NOT SLEEP NORMALLY, HE ALSO NOT GOING TO TAKE CLASSES FOR HIS MS DEGREE THIS SEMESTER, HE DID REGISTER IN THE BEGINNING OF JANUARY 2012, BUT AFTER THE CAR FIRE ASK SCHOOL TO TAKE A BREAK, UNTIL NEXT SEMESTER. WHO IS RESPONSIBLE FOR THE STRESS HE HAD AFTER THE FIRE. HE WENT TO THE DOCTOR WITH THIS PROBLEM, HE HAS A LOT OF HEADACHES NOW. WHAT SHOULD WE DO NOW???
    I'LL PUT COMMENTS ABOUT THIS "LOVELY" JIFFY LUBE, ALL OVER INTERNET, I DID SOME OFF THIS ALREADY. YOU CAN FIND MY COMMENTS ON www.jiffylubeproblems.com UNDER # 1926, ALSO ON THIS WEB SIDE http://www.consumeraffairs.com/automotive/jiffy_lube_damage.html. I DID PUT THIS INFORMATION ON FACEBOOK AND TWITTER. I ALSO HAVE AN IDEA WHAT TO DO NEXT, PICKETING JIFFY LUBE, UNTIL THEY DO WHAT I ASKED BEFORE. IF ALL THIS NOT ENOUGH, WE WILL GO TO SMALL CLAIMS COURT.

  • Apr 05, 2012, Claiming party added:

  • I did file a claim with BBB. I have respond from JIFFY LUBE. " Thank you for contacting us with the customer's feedback. We received this complaint on February 20, 2011 and case 605618 was initiated on their behalf. We took the liberty of sending the case M.C. LLC, The franchise which owns and operates, Jiffy Lube Service Center 1347 where the customer visited on or around January 25, 2012 for processing. We were advised by M. C. LLC that the claim was referred to their insurance company for investigation and the customer has been non-responsive to M.C. LLC follow-up calls regarding this complaint: however, we will resend the customer's additional concerns to M.C. LLC, regarding this complaint to see if they will re-evaluate this complaint. Please allow 24 to 72 business hours to receive an update. Thanks in Advance. Jiffy Lube Customer Service."
    Customerservice@jiffylube.com or call 1-800-344-6933
    My answer: You guys, saying, that my son was not responsive to calls from district manager. He had enough stress with this matter, and does not want deal with you ever again. We- his parents wants you to compensate our son, for what you did to his mental state. It's APRIL already, he still under stress and can't sleep normally, has headaches pretty often. He went to see a doctor and discuss this problem. Again he lost semester in college. You saying my son was not responsive to your calls. After I got this info. I was trying to contact you. 3 days ago I called to Jiffy Lube store #1347, manager wasn't here. 2 days ago I called store again, manager was at the meeting and not available to take my call. Yesterday, after I called 3 times, finally spoke to store manager- Randy, he gave the CORPORATE OFFICE phone # 1 714 444-4949, what do you think- this number no longer in service. I called to store again, they hang up on me. I called again, spoke to Randy, he told me that, it's only # they have for CORPORATE OFFICE. RANDY told me, that the second store manager, who wasn't available, going to call me, because he might know another phone#. Today I did call customer service 1800 344-6933, wait for operator to answer for 43 min. She told me, that DISTRICT MANAGER going to call me, at my home PHONE NUMBER. Will see.

What Claimant Wants Hide
1. I WANT THEM TO COMPENSATE MY SON FOR THE HORRIBLE SLOPPY JOB THEY DID. FOR PUTTING MY SON IN EXTREMELY DANGEROUS SITUATION Feb 29, 2012 $10,000.00
Cash total : $10,000.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Jiffy Lube. This claim will remain posted until resolved
Offer History
Feb 01, 2012
Claimant's Terms of Settlement to Jiffy Lube
Feb 01, 2012
Claimant's Terms of Settlement to Jiffy Lube
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