Public Mediation

Liberty Power-Dispute-#3572322

W. K. vs. Liberty Power
1901 W. Cypress Creek Rd., Suite 600 , Ft. Lauderdale Ft. Lauderdale, Fl 33309, Florida, 33309, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3572322
    • Amount Involved: N/A
    • Filed On: Jan 10, 2012
    • Posted On: Jan 21, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"In november 2011, while I was having a billing problems with Pepco, 2 people walked into my store announced that they came to resolve billing problems with Pepco. I was so happy to hear that, I gave them the Pepco bills and explained the overcharges. They told me it will be fixed once they go in and look it over. Then They ask me to sign a form. When I asked why do i need to sign it? , they said it is just to make sure that they have taken the Pepco bills and my complains. I signed it without thinking much of it. Then I received a letter from Pepco informing me that I have chosen Liberty Power to be my power ssupplier. I called Pepco and told them thaat I have not made changes since I am under contract with Washington Gas and Energy. Then I received a welcome letter from Liberty Power. I called them and explained the incident. Now they sent me a letter saying that I owe them $2851.00 for early termination fee. I told them that I do not want to argue and let this problem keep bothering me for long time. I will go to them when my contract with Washington gas and energy end in March. They told me to cancel servicew with Washhington gas and energy and pay the early termination fee and take them as my power supplier. I think their way of lying to me just to get the signature on the form and telling me that I have to either pay or take their power is so crooked way of doing business. Thier represntative never mentioned about changing power supplier or showed an Identification with Liberty Power. They are prying on the consumers like me who has an issue with Pepco and make me to pay something I do not owe. I do not know if i should report this to BBB or Consumer Regulatory Affairs."
...
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Additional Communication Between Claimant and Liberty Power Hide
  • Jan 20, 2012, () added:

  • Dear Mr. Kim,

    We are sorry to hear about Lucky Pioneer’s experience and we do not condone deceptive sales practices but we do not have access to Pepco badges. While we did try to prevent Lucky Pioneer from incurring the Early Termination Fee, they insisted on Liberty Power setting their account to de-enroll on Dec 14, 2011 and again on January 10, 2012. Due to the fact that time period to rescind the agreement passed we must uphold the Early Termination Agreement. The contract was signed on November 8, 2011 and Mr. Kim did not call to cancel until December 14, 2011. Again, we do extend our apologies and we will be speaking with this external salesperson.


    Regards,


    Oye

  • Jan 20, 2012, Claiming party added:

  • I called you the day I received your welcome letter. now your claim of the time period is so absurd when you send your letter more than a month later. When I received a letter from Pepco informing the change, I called Pepco to let them know that I did not make a change to my power supplier. And I thought everything was taken care of then. I did not have Liberty power's contact number until I received the welcome letter.

  • Jan 23, 2012, () added:

  • Dear Mr. Kim,

    The agreement was terminated on December 30, 2011 when we received information that you went with another supplier. According to our records you signed the contract on November 8,2011 and should have received a copy of that contract along with the Terms and Conditions. Located in the top right hand corner is our contact information in case you wanted to reach Liberty Power. A welcome letter was sent on November 21, 2011 and not a month later. In the section right above where your signature appears on the contract it is boldly printed that you have three business days to terminate the agreement without receiving the Early Termination Fee. Again we do apologize for your experience with our sales person but at this time we must uphold the Early Termination Fee.

    Regards,

    Oye

  • Jan 23, 2012, Claiming party added:

  • I had not received copy of contract nor informed that it was a contract that I am signing. The rep. for liberty power never identified herself as a sales person for liberty power. Only thing she said was that she came to fix billing problems with Pepco. If she mentioned the contract ,I would've never signed it because I am under contract with another company already. I believe that I received the letter around Thanksgiving. I called Liberty Power the day I received the letter to explain the situation. My understanding from that day was that everything was resolved. Then Liberty Power came back with letter of early termination with unbelievable fees. It seems to me their goal is just to get someone sign the paper in any way they can make up the story and muscle their way through to rip off public. And like I said before I offered to take them as power supplier when my contract with current supplier end in April, they told me to pay the early termination fee to my supplier and take the Liberty Power as my supplier. Why should I pay for something that I should not be bothered with. It is just like the Liberty Power hold a gun on my head and demand a ransom. It was never mentioned to me that they were at my store to sign me up as their client. They denied it when I asked them if they were here to sign me up. They told me the only reason they were at my store was to fix billing problem with Pepco.

  • Jan 24, 2012, () added:

  • Dear Mr. Kim,

    Liberty Power cannot hold your contract until April and we do apologize for that. As it is, the ETF must stay but you are more than welcome to come back to us when your contract is completed with your current supplier.

    Regards,

    Oye

  • Jan 24, 2012, Claiming party added:

  • It was my gesture to solve this conflict. If Liberty Power does not want it, that is fine. I do not know what the next step will be.

What Claimant Wants Hide
What By When How Much
1. Apology: I want an apology for how your reprentative lied about whole thing. Jan 25, 2012 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Liberty Power. This claim will remain posted until resolved
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  • Comment: by sonia washington — Online mediator
    • On: 08-06-2012
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  • I do not have a solution to this problem, only a suggestion: if not already done, file a complaint with the BBB of Ft Lauderdale. The more complaints against this company, the more likely they are to respond to complaints.
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