Public Mediation

Life Cell Corp Dispute

C. L. vs. Lifecell By South Beach Skin Care
1909 Tyler St Ste 700, Hollywood, Florida, 33020-4527, United States
Amount Involved: $189.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Lifecell By South Beach Skin Care
    • Claimant Seeks: View.
    • Claim #: 1275851
    • Amount Involved: 189.00
    • Filed On: Apr 07, 2014
    • Posted On: Apr 18, 2014
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Bad business practices
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I got a free sample and because I didn't send it back they took the money anyway. I didn't know I had to send it back. I am 53 and don't have money to through around they took half of the money in my account. I think it is a shame that they can do that to older people. the lady that I talked to on the phone talked over me and was rude. She would not tell me her last name. Alma was her first name. I want my money back but I also want them to not catch people with the little game they play. Legal or not it should be stopped."
...
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Additional Communication Between Claimant and Lifecell By South Beach Skin Care Hide
  • Aug 06, 2014, LifeCell By South Beach Skin Care (responding party) added:

  • Write your message hereThis customer called in irate and disrespectful. We have the call on file. We only asked the customer to return the product to receive a full refund as is part of our return policy. She called in April of this year, well in her 120 Day Money Back Guarantee. At this time, she is outside of the policy and we cannot accept it back.

  • Aug 06, 2014, LifeCell By South Beach Skin Care (responding party) added:

  • This customer called in irate and disrespectful. We have the call on file. We only asked the customer to return the product to receive a full refund as is part of our return policy. She called in April of this year, well in her 120 Day Money Back Guarantee. At this time, she is outside of the policy and we cannot accept it back.

What Claimant Wants Hide
1. Payment due: no invoce Apr 22, 2014 $189.00
2. Other – Pay for claim posting cost Apr 22, 2014 $7.99
3. Other – Physical delivery charges Apr 22, 2014 $2.99
Cash total : $199.98
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "This customer called in irate and disrespectful. We have the call on file. We only asked the customer to return the product to receive a full refund as is part of our return policy. She called in April of this year, well in her 120 Day Money Back Guarantee. At this time, she is outside of the policy and we cannot accept it back. "

This claim will remain posted until resolved.

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  • Contributed Solution: by Lubos Kulhavy On 12-10-2017
    View more
    I simply cannot believe that in times of common credit card fraud this is even remotely legal. The concept of 'if you don't say you're unhappy you're are giving us a preapproval to charge you hundreds of dollars 5 weeks later ' can't be considered a legal business practice whatever their T&C say. How come they are still in the business? I can't even shopping their product back to them as there are restrictions of shipping liquids into the US.
If you are a party to this claim, click here.
Is this a fair resolution?
  • Comment: by Mr Roberto Solis — Online mediator
    • On: 04-13-2015
    View more
  • Se tomaron el atrevimiento de retirar dinero de mi cuenta para enviar unos productos sin yo ordenarlos,,Los devolví , y tuve que incurrir en gastos de envio, Asi que por favor me devuelven mi dinero
    Sí no tomaré acción legal. Gracias att.ROBERTO Solis..borilady2008@yahoo.com
  • 0
  • Contributed Solution: by Mr Roberto Solis On 04-13-2015
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