Public Mediation

S.L. vs. Lyft

LYFT KICKED ME TO THE CURB AND THEN RAN ME OVER

S. L. vs. Lyft, Inc.
185 Berry St Ste 5000, San Francisco, California, 94107-2503 , United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Lyft, Inc.
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Statement of Claim
Claimant says:
"I found myself unemployed and decided to drive for Lyft. I started driving for Lyft on or about November 14, 2016. My employment with Lyft did include the purchase of a 2015 Chevrolet Malibu. It was agreed that I would pay $135.00 weekly plus .25 per mile for personal use. At the time I did not understand the car note was weekly. It was my experience that business was slow, which impacted my ability to earn any money to pay for the vehicle. I found another job to help pay for the vehicle. At all times I kept Lyft Informed through email about my financial problem to Benjamin Lewis. given me 72 hours to pay $183.00. Mr. Lewis started the repo process After receiving payment from my other job I immediately issued the payment through the Lyft app to authorize the $183.00 payment, Lyft did not cancel the repo order and on the night of December 25, 2016 my vehicle was repossessed. I have since discovered Lyft debited my checking account 2 times. Lyft received 2 payments of $182/00 totaling $366.00 I never authorized Lyft to debit my checking account for an additional 182/00 this action by Lyft is highly unethical. At all times Lyft was aware of the two payments they received when they carried out the repossession. Lyft's egregious actions had left me broke unemployed and no vehicle.."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Lyft, Inc. to make a fair offer.
1. Other – Pay for claim posting cost Jan 11, 2017 $7.99
Cash total : TBD
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "We are in receipt of the People Claim complaint case 2908099. Ms. Lua’s complaint concerns a repossessed MAVEN rental vehicle and payment for the MAVEN rental vehicle.

    Ms. Lua first reached out to Support on December 14, 2016. Our agents have since been in correspondence with Ms. Lua.

    Ms. Lua was in possession of a MAVEN rental vehicle from December 1, 2016 until December 28, 2016. On December 28th, the vehicle was repossessed and returned to the rental facility due to Ms. Lua's failure to make the required rental payments on time. Two of the four rental charges Ms. Lua incurred while the rental vehicle was in her possession were not paid within 72 hours of the due dates. As such, the rental vehicle was repossessed.

    Ms. Lua has been charged for every day the vehicle was in her possession, and all charges were consented to by Ms. Lua per her rental agreement.

    Per the rental agreement that Ms. Lua agreed to, “If Leasee is delinquent in payment...MAVEN may suspend or terminate Leasee’s participation in the MAVEN Program.”

    Additionally, per the rental agreement, “MAVEN reserves the right to recover the Vehicle from Leasee any time. In addition, MAVEN may also recover the Vehicle any time MAVEN discovers that the Leasee has not paid requisite fees in a timely manner. The Leasee agrees that Maven does not need to notify Leasee in advance of recovery.”

    As our agents have further clarified the rental vehicle payment requirements with Ms. Lua, we consider this matter resolved."

This claim will remain posted until resolved.

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  • Contributed Solution: by J Petaluma On 02-03-2017
    Claimant should ask FTC or a lawyer to review her agreement with Lyft in view of the recent Uber settlement over earnings and auto financing More...
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