Public Mediation

Maaco and Me Sadie

S. M. vs. Maaco Franchising, Inc / Driven Brands
440 South Church Street Suite 700, Charlotte, North Carolina, 28202, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2448361
    • Amount Involved: 552.00
    • Filed On: Oct 03, 2012
    • Posted On: Oct 14, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Contract / Agreement / Promise dispute
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Statement of Claim
Claimant says:
"9/12 dropped off should be ready 9/15, not ready for pick up untill 9/18 after 3pm. I reset mileage when I dropped it off, picked it up with 89.7 miles. So they were joy riding, in my car. In the front under the bumper is black, it as painted blue, and needs to be removed. The gasket for the top of the windshield was in the trunk. Rudy and Kevin put it in. my friend and i watched while Rudy told Kevin to go back in the office it wasn't doing it right. Then Rudy used his pocket knife and a razor blade to fix it. Rudy put tape on it and told me to take it off when i get home. The next day my car was full of water. In the past 14 days since i picked up my car it has rained 9 days all inside my car each time. I as told by Rudy he ordered my a new gasket and mailed it out on 9/26, today is 10/3 and still no gasket. I called and spoke to Kevin, Rudy is too busy, he has other customers, he doesn't have time, they put four stamps on it week ago. Kevin was rude, hung up the phone on me."
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What Claimant Wants Hide
1. Compensation: Taxi ride to work for three days $34.00 per day Oct 18, 2012 $102.00
2. Damages: painted black area under front bumper blue Oct 18, 2012 $200.00
3. Recovery of Losses: replace and install new windsheild gasket Oct 18, 2012 $250.00
4. Other – Copy claim to regulators Oct 18, 2012 $14.95
5. Other – Pay for claim posting cost Oct 18, 2012 $7.95
Cash total : $574.90
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Respondent's Counteroffer


There has been no response to this claim from MAACO Franchising, Inc / Driven Brands. This claim will remain posted until resolved
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