Public Mediation

Pamela Bierbaum vs. Mattress Firm (Headquarters)

  • 10% of recovery offered for best resolution

Failed Delivery-Make This Right-Stressed!!!!!!

P. B. vs. Mattress Firm (Headquarters)
10201 Main St, Houston, Texas, 77025-5229, United States
Amount Involved: Other terms
View less
Rate or Review on Mattress Firm...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"First thing my delivery was scheduled for Sunday.  I received a call on Thursday stating my delivery was scheduled for Friday.  So, I phoned the store @ 990 South Abeline Street, Aurora, CO  several times and told Jun & Sterling I can’t take off from work and that my delivery was supposed to be for Sunday not Friday.  I called on Sunday to make sure that we were still on and that everything was ok.   I spoke with Sterling on Sunday a few times and he assured me that my mattress would be delivered as scheduled between 2:30pm – 4:30pm.  I made sure everything was ready for the delivery including taking my box spring out to the dumpster (doing you guys a favor) and put my old mattress back on the bed frame (which sags now due to not having the box spring).  I put my dog in her kennel and dragged my 6 food cat condo, her litterbox, food and my scared cat into the bathroom and locked her in.  AFTER 4 hours, still no delivery, NO contact from anyone, NO courteous call.  I heard someone knock on my door at 9:30pm Sunday night.  5 HOURS LATER!!! REALLY. I'm sleeping with a dog and cat that are roaming the house. I still did not receive a CALL from anyone Sunday OR Monday, NO MESSAGE, NO EMAIL.  I had to call you guys on Monday AFTERNOON and reschedule my delivery for SATURDAY because some of us work 60 hours a week and cant take off from work.  So now I have to wait another week.  UNACCEPTABLE, DISAPPOINTMENT.  You guys didn’t even apologize or try to re-schudule the delivery this week.  YOU have stressed out both of my animals on Sunday, for no reason and NOW I have to sleep on my sofa for a whole week."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Mattress Firm (Headquarters) to make a fair offer.
1. Other – Pay for claim posting cost Jul 16, 2019 $14.99
2. Other – Physical delivery charges Jul 16, 2019 $4.99
Cash total : TBD
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Mattress Firm (Headquarters). This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim