Public Mediation

Monte D'Oro Apartment Homes/Merion Realty Management-Dispute-#6611461

C. W. vs. Monte D'oro Apartment Homes/Merion Realty Management
2870 Regal Circle, Hoover, Alabama, 35216, United States
Amount Involved: $4,148.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6611461
    • Amount Involved: 4,148.00
    • Filed On: Sep 24, 2012
    • Posted On: Oct 05, 2012
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Failure to repair/replace basic household utilities
      • Unfulfilled promises
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I've rented an apartment from Monte D'Oro/Merion Realty Management. I tried to see my apartment twice before my move in date, being told the first time that they didn't allow viewing because the unit was being painted and that they were also laying new carpet. The second time I tried to see the apartment was the day before I moved in and I was again denied the opportunity to see my apartment. I was not allowed to see my unit until the day I was scheduled to move in, Saturday June 16 and I was shocked at what they considered ready to rent. I complained that day of the awful state my unit was in, dirty/dusty window covering, filty oven and refrigerator, broken closet doors, with dust and spider webs, broken glass on the carpet. I was told by Sharon Matosky, Asst. Manager, that she would have the cleaning crew come back and clean it properly as well as have things repaired. Believing her, I signed the lease and delayed my moving day to the following Monday. I should have never signed the lease and ran to another place. I returned with my furniture to find that nothing I was promised had been done. I had not choice but to move in, I was standing there with the movers and no where to returned to. I have been lied to and now I am being threatened with eviction because I've requested repairs, complained to the parent company about the problems and asked them to intervene (which they have not done). I have written to the Hoover Chamber of Commerce about the problem. I have contacted the Better Business Bureau and the Alabama State Attorney General - Consumer Complaints department. I haven't received any help from these to agencies because Monte D'Oro won't answer the letters that they have written to them on my behalf. I have found things missing from my apartment and my place has not been broken into. I sent a written complained to the manager and I have yet to have him even acknowledge my complaint. All door and windows were locked, so that means a key was used to enter and leave."
...
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Additional Communication Between Claimant and Monte D'oro Apartment Homes/Merion Realty Management Hide
  • Oct 07, 2012, Claiming party added:

  • Merion Realty Partners
    308 E. Lancaster Ave., Suite 300
    Wynnewood, PA 19096

What Claimant Wants Hide
1. Refund: Deposit and all rents paid to date and be allowed to move away. Oct 08, 2012 $4,148.00
2. Other – Copy claim to regulators Oct 08, 2012 $14.95
3. Other – Pay for claim posting cost Oct 08, 2012 $7.95
Cash total : $4,170.90
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Monte D'Oro Apartment Homes/Merion Realty Management. This claim will remain posted until resolved
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