Public Mediation

Nikon-Dispute-#1398290

D. C. vs. Nikon
United States
Amount Involved: $206.82
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1398290
    • Amount Involved: 206.82
    • Filed On: Dec 07, 2011
    • Posted On: Dec 18, 2011
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On November 3rd 2010 as a gift to someone, I brought a Nikon Coolpix camera S220 series plum in color. About four months went by and I received a call from the person for whom I brought this camera that it was malfunctioning. I retrieved the camera and mailed it back into Nikon. On March 25th the presumably working camera was sent back to me, I then gave the camera back to its owner. The very next day, I received yet another call, explaining that the camera was completely dis-functional and would not open and turn on it lenses. I was embarrassed and informed the owner that I would call and resend the camera back in to Nikon.
It was April 1st 2011 when I placed the first call to Nikon; I spoke to a technical support representative by the name of Manny. I explained the problem that I was having with the camera, and Manny informed me that shipping labels would be mailed out to me, so that I may mail back in this product at Nikon's expenses.
After a month and some, I grew extremely weary waiting on the shipping labels from Nikon. I called back Nikon on June 17th 2011. This time I spoke to a representative by name of Michael. I explained my frustration with the situation and Michael apologized for my inconvenience and assured me that shipping labels would be sent out to me within two weeks.
Late September came; I had not received any shipping labels of any sort. I grew tired of waiting on the shipping labels and I decided to mail out the camera back into Nikon at my own expense. On October 7th 2011 the same camera was sent back to me once again, problem(s) unresolved. Imagine my frustration and utter disgust with Nikon at this point. I had purchased this camera as a gift, and had to have it returned to me so many times because it was not working and they could not enjoy their gift.
I placed yet another call on Wednesday November 30th 2011 and spoke to a manager by the name of Tamara #3007363. Tamera that day spoke with me, the person that purchased the camera and herd my complaints and disgust, as well as the person to whom the camera was purchased for. We both explained our frustration at this point and requested that I be rein burst my entire purchasing price of $206.82. Tamara informed us that that would not be an option. After all this Nikon still would not rein burst me. Tamara asked for my email address and said that shipping labels would be sent to me, and all I had to was print them out and UPS would come and pick up, but pick up would be on my expense. Here I am still spending money to mail into Nikon a product that clearly was defective.
I am extremely frustrated and highly annoyed in which the way Nikon has handle this matter. I wrote to Nikon on Thursday December 1st a complaint letter, the product with all of its items, was shipped back out to Nikon.
At 11:41 am December 7th 2011, I received a phone call from another technical support representative by the name of Steve. Steve told me that the camera had been worked on and there were no problems with the camera. I expressed to Steve that this is what always happens, the camera is shipped out to Nikon unusable and shipped back to me still unusable, but according to Nikon, the problem was resolved. Steve said to me that the problem could be, the way in which the person, to whom the camera was brought, was charging it. Steve requested to speak the owner to see how she was charging the camera. I told Steve once again that I do not want that camera sent bake to me. Steve insisted that the camera was working and it had to be sent back. At this point I became enraged and told Steve that if that camera was to be mailed back to me again, that I was going to report Nikon to the Better Business Bureau and take the matter to every news station that would listen. I ended the call in high annoyance towards Nikon. While I was trying to get information on how to go about taking further action towards Nikon, Steve the technical support representative from Nikon called back at 12:03 pm. Steve informed me that he took the matter to another department and someone there agreed to give me another camera. Steve noted that the camera would be the same series, but a different color. I agreed to accept this camera, but as far it goes I would prefer my $206.82, as I have lost all faith in Nikon's products. It amazed me that only twenty minutes it took Nikon to try and come to a resolution; after I made it known that I would be reporting this matter to Better Business Bureau and the news stations. It's been almost nine months and not until I threatened to report Nikon to the Better Business Bureau that they came up with a solution for my inconvenience!"
...
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What Claimant Wants Hide
1. Refund: purchased price Dec 22, 2011 $206.82
Cash total : $206.82
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Respondent's Counteroffer

There has been no response to this claim from Nikon. This claim will remain posted until resolved
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