Public Mediation

J.S. vs. Nitro Gadget, 3010 Lbj Freeway, 12Th Floor, Dallas, Tx 75234

J. S. vs. Nitrogadget
United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Order place 3/1/17 on sears.com from this merchant for daybed cover, total $110.60, order #844484684.
Before order was shipped, I found more suitable cover & tried to contact merchant to cancel order.  I called every day 3/6/17 - 3/10/17 at phone # provided by Sears of 972-805-1786.  Company never identified when call went through, asked to leave message which I did with each call.  I also sent 2 emails to sales@nitrogadget.com 3/17/17.  In meantime package was delivered around 3/18/17.  I sent another email 3/24/17.  I received no response to phone calls or emails so I contacted Sears.  Sears had no street address for merchant so asked me to go to Post Office & return package to P.O. Box 962, Frisco, TX 75234. The Post Office corrected the zip to 75034 and package was sent to Nitro Gadget 4/12/17.  The package was returned to me marked "addressee unknown".  Then Sears sent me a UPS label so I could return cover to their warehouse which was done 4/25/17.  I received a refund from Sears 3/3/17.  
The monetary part of this matter has been resolved but I would still like to file a complaint with the way that Nitro Gadget has done business.  They were not accessible.  I have since found a street address for them on their website as listed above.  Sears had advised me that they have opened up an investigation into this company."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Nitrogadget to make a fair offer.
1. Other – Pay for claim posting cost May 19, 2017 $14.99
Cash total : TBD
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I full refund has been issued, the customer is just a trouble maker and filing unnecessary complaint"

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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