Public Mediation

OfficeMax-Dispute-#1391809

A. F. vs. Officemax
263 Shuman Blvd., Naperville, Illinois, 60563, United States
Amount Involved: $136.42
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1391809
    • Amount Involved: 136.42
    • Filed On: Dec 29, 2012
    • Posted On: Jan 15, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a new desktop computer set that was "serviced" by OfficeMax. It immediately started to freeze. At first I was told by two of their technicians and the Store Manager that this was a "normal symptom" but later indicated that I could avail myself of a "free" inspection. That free inspection cost me $136.42, the problem is worse than before and the Store Manager refused to refund my money. I filed a complaint with the Commonwealth of Virginia Attorney General and later with the BBB."
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Exhibits View
Additional Communication Between Claimant and Officemax Hide
  • Jan 04, 2013, Claiming party added:

  • Please accept this as a supplement to my complaint that is important.

    In my original complaint, I stated that the $136.49 paid to Office Max was supposed to pay for repairs intended to stop the intermittent computer freezes, when, in fact, the problem intensified. A reputable business should refund fees for non-delivery.

    I took the computer to Office Depot. They performed a free diagnostic test, found malware and recommended a free site to download. That corrected the problem.

    This further supports my claim that Office Max performed an unnecessary and ineffective procedure for which I claim a refund.

  • Jan 05, 2013, Claiming party added:

  • See the attached file. Instead of properly refunding the charge for ineffective service, Office Max chose to reject the claim and attempt to sever my business relationship with them. I do not consider this to be a respoonsible action.

  • Jan 13, 2013, Claiming party added:

  • It is noteworthy, that OfficeMax had two opportunities to service the unit properly - prior to delivery last September, they performed the pre-delivery set up and the second time described in my complaint. Not only did they not service the unit properly and refused the refund, they suggested that I go elsewhere - which I did. I took the computer to Office Depot and it works perfectly. This shows that there is at least one benefit resulting from my Office Max experience - I was referred to Office Depot, my new primary office supply supplier.

What Claimant Wants Hide
1. Refund: Non delivery of promised service Jan 13, 2013 $136.42
Cash total : $136.42
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Respondent's Counteroffer

There has been no response to this claim from OfficeMax. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-16-2013
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  • Some of the recommendations I would have made on this claim you have already followed through on (the complaint with the Attorney General and the BBB). Unfortunately, I also can’t see your additional exhibit as it is blocked on my computer, but this is information I would definitely forward to both entities that you already made a complaint to. In addition to what you have already done, perhaps a letter to the corporation headquarters indicating the representation that a repair was supposed to be free, and the issues that have occurred as a result. Maybe bringing to the attention of someone higher in the company will assist you in getting a resolution.
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