Public Mediation

Penn Foster Career School-Dispute-#3826526

L. F. vs. Penn Foster Career School
925 Oak St, Scranton, Pennsylvania, 18515-0901, United States
Amount Involved: $2,600.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Penn Foster Career School
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 3826526
    • Amount Involved: 2,600.00
    • Filed On: Oct 25, 2010
    • Posted On: Nov 09, 2010
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
      • Bad business or marketing practices
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"sent infomation to The Office of the AttorneyGeneral"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: I want this removed from my credit reports Nov 09, 2010 N/A
Cash
1. Recovery of Losses: $1800 from Penn Foster and ACC>LLC Nov 25, 2010 $1,800.00
2. Refund: Northumberland National Bank Nov 09, 2010 $800.00
3. Other – Physical delivery charges Nov 09, 2010 $2.00
Cash total : $2,602.00
Non-cash: 1 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "November 2, 2010

    PeopleClaim
    PO Box 1418
    Fairfield IA 52556

    Re: Student: Lucinda Follmer
    Student No. 21117039
    Claim No. 3826526-111716

    To Whom It May Concern:

    I have received correspondence regarding a complaint filed with PeopleClaim. I welcome the opportunity to assist with this matter.

    Ms. Follmer enrolled in our Physical Therapy Aide Career Diploma Program on September 9, 2009 by submitting a down payment and a signed enrollment agreement. Students who complete more than fifty percent of their exams owe the full tuition balance, which is stated on Ms. Follmer’s signed enrollment agreement. Ms. Follmer completed one hundred percent of her exams; therefore, she owes the full tuition balance.

    In addition our policy states students are placed in an outside agency if they neglect to make their monthly payments. The last payment we received from Ms. Follmer was on November 10, 2009; as a result, she was placed with American Credit and Collections. Ms. Follmer’s financial responsibility is with that agency. Ms. Follmer would need to contact them to investigate the payments she has in question.

    If I can be of any further assistance, please feel free to contact me directly at (570) 961-4014.

    Sincerely,


    Kevin Walsh
    Student Services
    "

This claim will remain posted until resolved.

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