Public Mediation

Progressive Insurance / Jennifer Gross Dispute

  • 15% of recovery offered for best resolution
B. M. vs. Progressive Insurance - Headquarters
600 kellwood pkwy suite 100, Chesterfield, Missouri, 63017, United States
Amount Involved: $5,024.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2738901
    • Amount Involved: 5,024.00
    • Filed On: Sep 20, 2021
    • Posted On: Oct 06, 2021
    • Complaint(s):
      • "I just feel ripped off."
      • Customer service runarounds
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (11) - View
Claimant says:
"Progressive Insurance / Jennifer Gross
600 Kellwood Pkwy Ste 100
Chesterfield MO 63017-5800

On August 23rd 2021
https:/.truvideo.com/v/oglI9IEl?s=dKXH6v+i3cRi996OUfKSy9hDoAau+rPa
That is footage from Suntrup Hyundai. I received that footage before Jennifer gross decided no on my claim which I've paid 500 a month for comprehensive Collision in roadside assistance. Jiffy Lube installed O2 sensors in my car 2012 Hyundai Genesis 5.0 and demons did bad enough to where it wouldn't start. Come to find out that they weren't even supposed to be doing a 02 replacements and it was after hours in Bay to a Jiffy Lube Live at 7210 Watson. Jennifer groh's never look at the videos or even saw this video because I just received it. Never offered me a rental car or any help whatsoever. She sent me a $3,000 premium raise."
...
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Additional Communication Between Claimant and Progressive Insurance - Headquarters Hide
  • Sep 29, 2021, Claiming party added:

  • This acceptance would only be for claim 21-5265136 and my Hyundai. Not anything else open. My car is still in the shop and I don't know the exact total. So I will be asking for 6500.00.

  • Sep 29, 2021, Claiming party added:

  • Claim# 21-5265136
    Policy# 943222873

    Date of birth
    10/18/1983

    I have had no tickets or accidents(that haven't been forgiven) and they raised my premium 3k and disregard my needs and refuse to help me. Ms. Gross finally returned my 115.00 for the tow bill. I originally had it towed to a progressive approved shop. They said they couldn't fix it and had me tow it to the dealership which assessed the problem being the replacement of 02 sensors done by jiffy lube and a blown fuse. Why couldn't the mechanic that jiffy lube represents fix that?? My thoughts are they didn't want to pay for it. Now I'm stuck with over 2k dollar bill from suntrup and 3k premium raise. This is what I get for being a valued customer?

What Claimant Wants Hide
1. Compensation: Tow truck driver Sep 24, 2021 $110.00
2. Payment due: Policy premium Sep 24, 2021 $2,864.00
3. Damages: Cost of repair Sep 23, 2021 $2,050.00
Cash total : $5,024.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Progressive Insurance - Headquarters. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 10-22-2021
    2 comments
    Progressive needs to explain why they increased claimant's premium by 50% More...
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