Public Mediation

B.D. vs. Public Moving And Storage Company

Terrible Service from Public Moving and Storage

B. D. vs. Public Moving & Storage (Headquarters)
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4639606
    • Amount Involved: N/A
    • Filed On: Dec 22, 2016
    • Posted On: Jan 02, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
View less
Rate or Review on Public Moving...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On Dec 11, 2016, at 3:24 PM, Dykeman, Barbara

A lot of the problem is not just the contract but the way they have been handling the whole move.

They were supposed to show up between 9 - 12 on 11/18 to pick up our stuff. They final show up at 245. Because I waited for them all morning we had to stay in Corpus because they did not get done until after 730 pm. and I need to get David medicine from doctor that I couldn't get on Friday. They do not go through the whole contract with you until after the truck is loaded and that is where it was determined that it was going to be 5,000 nstead of 3000. The original quote was for 2000.00 that is why I went ahead and hired a company instead of trying to do it myself.

we had down an original move date for the 25th. When I talked to them on that Friday I was told Monday the 28th. When I called Tuesday the 29th I was told my stuff was till in a warehouse in Houston and that they would not even be leaving until Wednesday and should get a call from Driver when he leaves. I never got a call, I called again to try and follow up and see when my stuff would be coming in with no response back on Thursday or Friday. They tell me they will call back and don't. On Saturday December 3rd, the girl I talked to could not even find me in the system or able to locate my stuff by phone number or name. i had to send her pictures of the contract number and was told she would get back with me and again never heard from them. Sunday I called and left multiple voice mails with no response

December 5th I called and was told had 2 more stops ahead of me. be there by Wed and again will call the day before. Did not call. I called again on the 8th and was told in Illinois and had to stop in Indiana and would be here next and would call the day before arrive likely Monday.

When I tell them I was told would be within 22 days they responded that it only included business days. So today they showed up and could not get into the apartment complex. I was a church. By this time I completely broke down and was screaming at the lady and in a full blown panic attack hyperventilating by the time I talked to Deb. She suggested I speak with you. Because they cant get into my driveway due to the snow that just happened last night it will cost me another $450.00. They will only take cash or postal money orders. I have a 3046.00 cashiers check that I got n the 28th for the rest of our stuff and she is refusing to accept it. I truly thought a cashiers check was what was needed because of the amount. She responded that I needed to get them the cash for all of it today or they would not drop my stuff off. I would then be charged additional money for the overnight storage. I explained to her that It was a Sunday and I could not get a money order. She was very rude and responded that I knew they were coming. I did not receive a call yesterday at all.

When I blew up at her on the phone at the church I wanted to know what my compensation was for the terrible service, constant delays, no communication. They also dropped moms TV and another long box from about 3 ft off the ground when loading the truck. I had reported all of this previously.

Ellie called again and stated that if I do not pay today then I will not get my stuff until after New Years and would be responsible for all storage fees for that time. I told her I contacted an attorney and would get back with her. She then told me that she was just going to instruct the driver to throw my stuff out and that is when I hung up on her.

I'm a little emotional about the whole mess now between mom and David and Christmas so I was not the most professional. It just seems strange that they count business days but expect me to come up with a money order on a Sunday and only want cash or postal money order that can’t be tracked.

12/22/16
I let things calm some and then on December 17, and 18 I called to get anticipated delivery dates from Public Moving and Storage and did not receive a reply. On the19 h I again spoke/ with Ellie who left me a VM. I called her back with my request. Further communication was completed with what I owed and how we would go about setting up a delivery date. Nothin/g would be done until I wired 4376.26. I disagreed with the storage and redelivery fees due to the way they contacted me on a Sunday afternoon (non-business day expecting me to come up with a postal money order. But am going to work on so can get my stuff while I file with small claims court. At 4 am I see a VM left by a driver that states he will be at my house on Dec 21st between 10 – 11 am and that I owed 3061.25. I proceeded to obtain the cash. Since the snow had melted and was the original excuse for the shuttle I obtained extra cash just in case. The driver never showed. Since everything has been so inconsistent I thought well maybe in the morning. When he did not show up I left a VM and then another later in the day. I am told that they are in Chicago and will find out about tomorrow. I then receive a call from a female that now wants the 4376.26 again. She requested that I call her back again I am left leaving a VM because no one answers the phone. When I spoke to the driver he stated he did not come because I did not call him back. Had he asked me to instead of stating he would be at my apartment at 10 am I would have.
Looking at the amount of time for storage to delivery I am being charged double. $60.00 instead of $30.00. Even when requested Ellie would not give me a decent breakdown of the daily charges I was being charged.
Notified on a Sunday afternoon that additional funds were needed only in cash or postal money order when post office is closed."
...
Reply Have a similar problem?
Claimant timeline (8) - Hide
  • 11-28-2016 — Original reported delivery date
  • 11-30-2016 — Items still in storage in Houston Texas
  • 12-11-2016 — Notified needed additional funds on Sunday afternoon
  • 12-19-2016 — Told needed to wire money to receive new delivery date with inflated price
  • 12-20-2016 — Voice mail by driver stating original cost and would arrive in am
  • 12-21-2016 — Failure to show up
  • 12-22-2016 — Returned call stating wanted inflated price again
  • 12-05-2016 — Told belongings would be arrive with still no communication
Exhibits View
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: Delivery of belongings at agreed upon fees, Dec 30, 2016 N/A
Cash
1. Other – Copy claim to regulators Dec 30, 2016 $14.99
2. Other – Pay for claim posting cost Dec 30, 2016 $7.99
3. Other – Physical delivery charges Dec 30, 2016 $4.99
Cash total : $27.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Public Moving & Storage (Headquarters). This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Darcey Earle — Online mediator
    • On: 04-26-2017
    View more

  • Return All personal property immediatly and all money paid  this company is horrible ! 11/09/2016

     I ordered a moving company called Public Moving and Storage. I went
    through all the reviews on their webpage most of them were pretty good reviews.
    I spoke with Andrew. Very nice guy, very pleasant to speak with. Andrew said he'd be with me every step
    of the way and that was the first of many, many lies that would come to follow.
    Andrew told me they were with the BBB
    which I now find out they are not.



            All of my questions were answered. One
    question I definitely asked was I don't have a delivery address, how I will I
    get my items delivered? Andrew told
    me to call when I have an address to be delivered to. On the contract, they had
    to have a city to deliver to so I only put Olympia Washington. We set it up so
    that I would call on December 28th. The pickup from the original
    destination (Brattleboro, Vt.) was on November 28th that would have given me 30
    days storage. It would also give me 10 to 12 days for the delivery from Vermont
    to Washington that way no storage was needed. This was going to work out
    perfect; or so I thought.



    I was tight on money and I knew that
    I would be getting money after the 1st of January; so the 10 to 12 days for
    shipment across country it would put it into the second week of January this
    would be ideal.                                                                                                                          12/20/2016



    I received a call from Emma Ritchie from Public Moving &
    Storage dispatch Center, she told me the truck was on its way. It was in
    California and would be in Washington on the 28th. I let her know
    that this was not acceptable. I was supposed to call and set up a date for
    delivery. She said “yeah I’ll try to stop the truck and I’ll call you back” I
    received no call back…                                                                                                              
    12/28/2016



                      The truck driver called said he is in Olympia. He needed a delivery
    address and make sure I had cash or money order. I said no, I can’t take
    delivery until after the 1st of Jan.



     I have no money, you were not supposed to
    deliver until I called to set up delivery date. I got on the phone with Emma Ritchie, she told me it's on the
    way you'll have to put it in storage. After much discussion about how much more
    was intended to be charged. I finally agreed to have it put into storage. After
    wiring the money to the bank and paying wiring fees and having to wait another
    4 days for clearance. I find out my property is in the Olympia airport storage
    unit. I drive 25 miles one way only to find out that the stuff that was delivered
    was not mine. I called Emma back. I
    explained that the property was not mine, she explained she would located my
    property and have it sent out in a couple days.                  1/11/2017



     I had to give the key back to the storage unit
    while I was there I looked into the unit and got a number off of one of the
    boxes that was in there, (AB2680)  I then
    called Emma back and give her that
    number. She said that was able to help her track down whose property was in the
    storage unit. Emma said I'll get back
    to you as soon as I find out where your property is. I never heard back from
    her.                                                     
    1/13/2017



     They finally told me that my stuff was still
    in Connecticut. I was to give them 3 days and then she would shoot my stuff out
    on the 16th or 17th of January. I called every day find out if my stuff has
    been shipped.                                                                                                               1/18/2017



    I called Jeff Rios talked to dispatch, no news, trying to get a truck ready.
    I also called customer service asked about the money return for storage unit.
    Waiting on accounting, they said. I tried getting ahold of general manager. Faith Ashford, basically begging for her
    to help me. I left a voice mail message, to no avail.   I’ve tried getting ahold of the owner, to no avail.



    1/23/2017



    I called Emma left message; called Faith
    left message.



    1/26/2017



    I called again, no information
    available.



    1/30/2017



    I called again no information
    available.                                                          



    I called back PM&S and I talk to Ellie, Ellie says that they're not sure when they're going to send my
    stuff out. She told me she would send me a check for $662, $500 and that will
    be a discount for the delay and $162 will have to be a repayment at the
    delivery of my property.  I did get my
    $105 refund check for the storage unit. But again I had to call and ask for
    that twice. But not the wire fee or the mileage of 100 miles I had to put in to
    go to storage unit. I wouldn’t have had to travel had Public Moving &
    Storage followed the contract made in the beginning.                                      1/31/17



    I am beyond frustrated at this point I am heartbroken I feel
    I have lost all of my property. My property is all personal items, no
    furniture. Pictures, adoption papers, biological mother’s letters and
    memorabilia, kids Knick knacks, nothing with monetary value but it’s all I have
    left. I called Jeff in claims told
    him I wanted to put in a claim on my missing property. He wouldn’t let me,
    because my property hadn’t been delivered yet; but I believed it was lost
    forever.                                                                                                                                                                                                             2/1/2017



    I have tried to file police report with Olympia police told
    me to call DOT (already did).                                                                              
    2/7/2017



     I thought about it and thought that maybe if I
    had them send my property to Hinsdale, New Hampshire to where my brother lives
    a whole 5 miles from the original pick up destination it will be a whole lot
    closer than going all the way across the country to Washington maybe they would
    be able to do it quicker. I called and asked Emma if I change the destination of delivery to Hinsdale, New
    Hampshire would that make anything quicker and she told me they could deliver
    my stuff.     2/10/2017



    Called Emma just checking in …Was told I would get a call on Sunday the
    12th of February and my property would be delivered on the 13th of February. Which
    in turn doesn't help me in Washington because I still don't have anything out
    here. The only bright side I can see on this is I have my property back if it gets delivered on Monday
    to my brother's house. No one called from Pm&S on Sunday and no one came to
    deliver on Monday.



    Just received a call from Emma, the
    truck driver will arrive tomorrow 2/14/2017 between 12- 2.              2/13/2017



    I called the airport storage just to
    see if possibly PM&S had picked up the unit full of other people’s property,
    they have not and won’t answer her phone calls. Donna is sending them a
    certified letter today.



                                                                                   2/14/2017



    I received my delivery 2 pm. all my
    property is there and it’s not smashed up thank god (although it smells like
    animal urine).  I cried for an hour, what
    a relief. Not that there was a lot to be broken its mostly personal things in
    there. Everything I own right now is all personal that cannot be replaced.                                                                                                                                        2/15/2017



    Donna from
    storage unit called today to tell me the public moving and storage had come and
    picked up the property that they had left. 
    One day after they dropped my property off in Hinsdale NH. They pick up
    the stuff in Washington. So they could have given me a date, a week ago that
    they could have dropped off my property to me in Washington. Now I have to hire
    another company to move my property to Washington, but I don’t trust anyone. I
    have been living out of 1 suit case for me and 1 suitcase for a 12 year old
    since December. I expected 1 month not 2 ½ months till delivery and now till
    who knows when. I have to save up another $3000.00 dollars after losing
    $2710.00 including wiring fees to this company. 
    Your 100% satisfaction is our success - well that motto does not hold true
    in any sense.



                                                                                      
    2/22/2017



    My brother sent me the bill of lading
    that he received with my property. It is Kay F. although none of her property
    was delivered to my brother’s house. I also received a refund check that was
    sent to my Brothers house in Hinsdale from PM&S for $662.00 for delay in
    shipment.                                                                                                                                              
                2/28/2017



     In conclusion of this, I would just like a
    full refund including wiring fee of $15.00 total of $2710.00 and forget this
    ever happened. This whole experience has caused extreme undue stress and hard
    ship. The endless days, sleepless nights, crying and worrying about whether I
    would get anything back is finally over. Although now I have to go through my
    property to see what is ruined from animal urine. As to when I will be able to
    do this is unknown, as I have find a new moving company after I have saved up
    more money    .

  • Comment: by Nikki Raff — Online mediator
    • On: 03-16-2017
    View more
  • Don't let them fool you. I
    contracted for service and

    estimated the
    volume with my sales contact, Andrew. Once I realized the original estimate was
    going to be too

    low, I called to
    revise it. Andrew would not return calls or emails so eventually Danny took
    over. They charged a $350 revision fee in addition to

    collecting
    additional pre-payments. Once the truck arrived to pick up the

    items, the foreman
    on the crew informed me the volume was over 40% more than

    the revision. That
    is impossible because during the process of revising each

    item with
    dimensions was provided so there is no way the estimate could be off

    by that much. On
    top of all of that, they provide the moving blankets, but what

    they don't tell you
    is they don't provide the means to secure them, so another

    hit of $200 for
    tape. Calls to customer service were not helpful at all, and

    eventually I was
    called a liar. Fortunately I was able to move myself for less

    than 1/2 of what
    they were going to charge. They prey on people that don't have

    a choice and are
    basically forced to complete the move with all the increases

    in the first
    estimate. Awful experience, so save your time, money, and sanity

    and find someone else
  • Comment: by Bob Mangione (918 points) — Import/Export, Travel A Lot, Talk To Everyone.
    • On: 01-07-2017
    View more
  • They didn't give you a firm quote/contract and a pamphlet about your rights BEFORE the move? I believe that's against the law. Moving is strictly regulated because there are so many shysters in the business. 
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim