Public Mediation

Rc Willey Dispute

I. G. vs. Rc Willey
2301 South 300 West, Salt Lake City, Utah, 84115-2516, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • View response from: Rc Willey
    • Claimant Seeks: View.
    • Claim #: 4769203
    • Amount Involved: 5,350.00
    • Filed On: May 03, 2017
    • Posted On: May 14, 2017
    • Complaint(s):
      • Problem with a product
      • Customer service runarounds
      • Poor Value for Money
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Statement of Claim
Claimant says:
"I bought an LG refrigerator couple years ago. The compressor has gone out; they fixed it; it was fine for a while. The past two months the compressor has gone out 4 times. I have three kids an the past two months I have lost money in food I am living out of ice chest and eating out more. I can't afford this and they keep sending different companies out first it was the lake appliance then river city now manufacturer for LG is out now. They come out fix it it works for five days then it's not keeping cool and the groceries I go get end up spoiled so it's been nothing but a hassle and money pit not to mention all the work I am missing for them to come to my house. My refrigerator is paid off. I would like money for my groceries and a new refrigerator. What can I do?"
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Additional Communication Between Claimant and Rc Willey Hide
  • May 17, 2017, Claiming party added:
  • The food damage amount is $100 I have lost more than that each time the refrigerator went out. Plus me leaving work to be home waiting for them to fix the same issue. I think you should compensate me for something especially since you where fixing the same issue over an over. So many times two different companies wouldn't come out an fix it again. They said they did all they can do so they sent the manufacturer out. I miss lots of work due to this.

  • May 18, 2017, RC Willey (responding party) added:
  • Irlene,

    I posted this privately last time, but am making it public as well. The credit for the refrigerator has already been issued on the account. To be able to receive any sort of credit for loss of food, you must submit your receipts to our warranty department. You will have to contact our warranty department about your other concerns.

    Adam Young
    Social Media/Online Reputation Manager
    RC Willey Corporate Offices
    reviews@rcwilley.com

  • May 25, 2017, Claiming party added:
  • Rc Willy have credited my account, but I still have not received anything for the loss of food or me missing so much work. I am out a lot here for this an don't think it's fair. What are you going to do to make this fair?

  • May 26, 2017, RC Willey (responding party) added:
  • Irlene,

    Unfortunately, there isn't anything we can do with the loss of wages. The service itself was contracted with a 3rd party. We helped facilitate the warranty process so that you can have the merchandise serviced. Since it wasn't able to be serviced, the warranty was fulfilled and a the value of the refrigerator was given to you to use towards a new one. The warranty itself was only in regards to the refrigerator.

    Once again, to be able to receive any sort of credit for loss of food, you must submit your receipts to our warranty department. You will have to contact our warranty department about your other concerns. You can discuss with them further about the issues to see if they would be able to help in any other way. They can be reached at 888-448-3750.

    Adam Young
    Social Media/Online Reputation Manager
    RC Willey Corporate Offices
    reviews@rcwilley.com

  • May 26, 2017, Claiming party added:
  • I have sent some recipes in I don't keep them All. It's been over a week almost two weeks since I have sent the recipes in.

    As for lost wages of ur run around on fixing the Same part over an over an over again I will take that to the news an let everyone know what I went threw with my kids living out of an ice chest buying ice daily to keep things cold. I can see if it was a different problem each time but it wasn't it was the same part over an over.

What Claimant Wants Hide
1. Compensation: Refrigerator May 18, 2017 $3,000.00
2. Recovery of Losses: Food May 18, 2017 $1,500.00
3. Pay me for my time: 50 hours May 18, 2017 $850.00
Cash total : $5,350.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "Our warranty department was working on this claim prior to Ms. Goggia posting this complaint. They were working with LG on the issues and it was determined that repairs to the refrigerator would not work and would take too much time. A credit for the value of the refrigerator has been given to the customer to use towards a new one.

    Adam Young
    Social Media/Online Reputation Manager
    RC Willey Corporate Offices
    reviews@rcwilley.com"

This claim will remain posted until resolved.

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  • Contributed Solution: by J Petaluma On 05-15-2017
    Claimant has been awarded new fridge after LG model broke down four times but should be compensated for 4x food loss and 4X time taken off work More...
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