Public Mediation

My Claim vs. Rock Home Improvements, Llc Dsa Rock Roofing

B. R. vs. Rock Home Improvements, Llc Dba Rock Roofing
1402 Clearlake Rd, Cocoa, Florida, 32922-6587, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 2081367
    • Amount Involved: N/A
    • Filed On: Mar 01, 2018
    • Posted On: Mar 12, 2018
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"As a result of Hurricane Irma, my roof leaked in several places.  I called my insurance (Allstate) and the adjustor, Ray Kyser, evaluated the damage, he said the roof was an ongoing problem and it was not the proper roof that should have been put on the house, also it was not up to code. The roof was a flat roof and was supposed to be pitch which it is not.  Mr. Kyser said Rock Roofing is responsible because the work was not done up to code and the roofing company should correct the problem.  After repeated phone calls to Rock Roofiing, one of the workers came(Tom), he accessed the roof and really some crappy work was done on my roof. He did stop all the leaks and took some pictures(which I have copies.)10/23/17  If it rains much water still stands on my carport for several days..  After the storm and all the dampness mold begin to grow around my furnace, hallway ceiling and closets. That problem was resolved. Craig Winebrener (owner of Rock Roofing) told the adjustor I did not want insulation put back because of the expense. I am an old women but I know the importance of insulation in the State of Florida. Craig told the adjsutor a baldface lie. When the roof was put on they were supposed to briing all the issues and areas up to code. The roof is a peel and stick on  plus a tar coat and granulates per Maria in Craigs office.  The granulates are stiill washing off into my flower beds and the pool screen and into the filter."
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Additional Communication Between Claimant and Rock Home Improvements, Llc Dba Rock Roofing Hide
  • Mar 01, 2018, Rock Home Improvements, LLC DBA Rock Roofing (responding party) added:
  • Not sure why Mrs reed can not just call our office. She has had issues in the past some out of warranty but we still took care of her no charge. If it's damaged due to hurricane irma that would not be a labor or a material issue anyways

  • Mar 01, 2018, Rock Home Improvements, LLC DBA Rock Roofing (responding party) added:
  • WWhen we did the roof mrs redd did not want to pay extra to get a little more slope. It would have needed a tapered ico board insulation. At out expense we built up a little with smooth torch in between the secondary water barrier and the torch down with granules. She can call the office and despite being well out of warranty we will address any water breaches and try to help her out. Again she is well out of her warranty but we will try to help her. It's been months since she has called to my knowledge.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Repaired or a new roof Mar 31, 2018 N/A
2. Replace: If they can't repair it, I want a new roof.. Mar 31, 2018 N/A
3. Complete project: Repair or replace Mar 31, 2018 N/A
Cash
1. Other – Pay for claim posting cost Mar 31, 2018 $14.99
Cash total : $14.99
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Rock Home Improvements, LLC DBA Rock Roofing. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 04-18-2018
    Did you build your house new and Rock Roofing put on the original roof, or did Rock Roofing replace the existing roof? More...
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