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Claimant's opinion: I am so tired of calling the company, the staff seldom follow through, " we'll have to get back to you"
Claimant's opinion: I don't want any more lies from Craig or his staff. I just want my roof to be taken care of like it should have been in the beginning.
Claimant's opinion: After dealing with the Rock Roofing for 3 years and my roof is still not up to code. Without a good roof the value of my home is not worth much.
Not sure why Mrs reed can not just call our office. She has had issues in the past some out of warranty but we still took care of her no charge. If it's damaged due to hurricane irma that would not be a labor or a material issue anyways
WWhen we did the roof mrs redd did not want to pay extra to get a little more slope. It would have needed a tapered ico board insulation. At out expense we built up a little with smooth torch in between the secondary water barrier and the torch down with granules. She can call the office and despite being well out of warranty we will address any water breaches and try to help her out. Again she is well out of her warranty but we will try to help her. It's been months since she has called to my knowledge.
When we had a ceiling fan problem, the electrician went up to the attic and said the wiring for the fan and lights (only - rest of the house is fine) wasn't up to code. He told us that he could lose his license if he repaired the problem the way we wanted. We had the choice of either bringing it up to code, which would be expensive, or disconnecting the lights. We liked that he took his work seriously and also gave us choices, either of which would result in him doing safe work that was up to code.
I tell this story only because it's important to know whether Rock Roofing did the roof per professional licensing or not. Please clarify whether Rock Roofing put on the original roof, or just a replacement roof.
Their explanation seems fairly detailed and responsive to me, but I'm not a roofer and (I suspect like the claimant) I don't really understand the issues.
If they came to inspect an existing roof and told the claimant it needed building up to meet changed codes, but was also grandfathered in under existing codes, and she did not want to spend the extra money, then it's important to know that.
If they simply did a substandard job either with an original roof or by not doing REQUIRED upgrades, that's something different.
I don't know the answer to this. My suggestion would be that the claimant find out by calling the Florida Department of Business and Professional Regulation and explaining the situation. I would also recommend calling the Allstate agent back and asking if they can recommend someone to do an evaluation.
Unfortunately money is often a big issue when doing expensive home repairs like roofs. If the reality is that the claimant took a shortcut to save money when given a legal choice by the roofer, that's completely understandable and I do sympathize, but in this situation it didn't pay off. But if the roofer took a short cut, then the licensing authority may need to step in.
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