Public Mediation

sofa cusion cover (zippered) for teal blue 2 cushion Cindy Crawford sofa

K. B. vs. Rooms To Go (Headquarters)
11540 E US Highway 92, Seffner, Florida, 33584-7346, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 28612
    • Amount Involved: N/A
    • Filed On: Aug 07, 2010
    • Posted On: Aug 22, 2010
    • Complaint(s):
      • Product Defect
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"My husband and I are senior citizerns, our Rooms to Go sofa has had very little wear. About 2 months after the last payment was made, (it's now 3 years old,) one cushion began to come apart along the seam. We tried an upholsterer, who said there isn't enough fabric to fix it; to call the company for the name of the manufacturer, then call and ask to purchase enough for two zipper cushions. She could make new zipper covers so the colors would match. Rooms to Go site grudgingly gave me the FAX number (not the phone number) of HM Richards, manufacturer. I faxed the problem a month ago, and they have yet to call back. We cannot afford a new sofa, so we need to get this fixed. They have the purchase listed in their computer; they know the two year warranty expired. Their e-mail is roomstogo.com but the screen didn't take it."
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What Claimant Wants Hide
What By When How Much
1. Replace: 2 zipper cushion covers (the foam is fine) Aug 22, 2010 N/A
2. Repair: cushion cover for sofa--I' need 2 made so color of fabric matches Aug 22, 2010 N/A
Non-cash: 2 items
  • 0
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Respondent's Counteroffer


There has been no response to this claim from Rooms To Go (Headquarters). This claim will remain posted until resolved
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