Public Mediation

My Claim vs. Sapphire Resorts - Starpoint Resort Group

  • 25% of recovery offered for best resolution
J. M. vs. Sapphire Resorts - Starpoint Resort Group
235 E. Warm Springs Rd., Suite 107, Las Vegas, Nevada, 89119-4253, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 6113236
    • Amount Involved: N/A
    • Filed On: Feb 22, 2022
    • Posted On: Mar 05, 2022
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"We can not get a resort anywhere we like. it takes 2 hours or more of waiting on the phone, they still have not given us our free trip as promised for signing up. The resorts and hotels we tried to book under the program cost more money that if we were not in the program. They told us we would have to just pay the taxes. that is a lie, you have to pay the price just like everybody.   there is no benefit.

We paid the initial 1000 and the 675 yearly fee for 2021 and 2022 , the program is the 8000 plus that you pay monthly,   about 178. We dont benefit at all, we are just losing money and know that we were scammed."
...
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Claimant timeline (1) - Hide
  • 01-21-2022 — trying to book
What Claimant Wants Hide
Non-Cash
What By When How Much
1. i want to cancel our member ship Mar 30, 2022 N/A
Cash
1. Other – Pay for claim posting cost Mar 30, 2022 $14.99
2. Other – Physical delivery charges Mar 30, 2022 $4.99
Cash total : $19.98
Non-cash: 1 items
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Sapphire Resorts - Starpoint Resort Group. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 03-31-2022
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    In my opinion Sapphire Resorts - Starpoint Resort Group is potentially making fraudulent inducements and should refund membership in full, or at least cancel future payments More...
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