Public Mediation

My Claim vs. Silverleaf Resorts Dispute

B. B. vs. Silverleaf Resorts
6321 Boulevard 26 Ste 400, N Richland Hills, Texas, 76180-1593, United States
Amount Involved: $1,367.90
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2422448
    • Amount Involved: 1,367.90
    • Filed On: Nov 13, 2015
    • Posted On: Nov 24, 2015
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
View less
Rate or Review on Silverleaf Re...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On September 24th, 2015 I drove to Conroe TX about a 'Travel Club' that would save me thousands of dollars in travel expenses. I went through a walk about of Piney Shores Resort and listened to a sales pitch about Silverleaf Resorts.
I was then assigned a sales representative named Joe Ceron. I told him I didn't want a time share for a resort because I'm divorced, handicapped & 66 years old and would be bored there. He told me I could exchange my assigned week for a cruise anywhere in the world. I said I wanted to take a Hawaiian cruise and he said I could use the exchange program to do that every year. So I agreed to pay $1111 to get that $3000 cruise to Hawaii. Joe then announced to the crowd that I was going to Hawaii with them.
On Saturday the 26th I called Silverleaf to cancel my membership and was told the office was closed, that I should call back the next week.
I called again on September 29th and was told that it was too late to cancel. I accepted my fate, figuring I'd at least save money on my trips.
I received my membership card two weeks later and called them to schedule my free Hawaiian cruise. I was told that I would only get $250 off the price of the $3000 Hawaiian cruise! I could get a better deal than that on Travelocity for free.
In October I found a $172.95 and a $83.95 recurring charge on my credit card from Silverleaf. I called the Texas Attorney General's office to file a complaint and was told it was a valid complaint, they had 17 other ones against Silverleaf that week. They also advised me to call the Texas Real-estate commission and file a complaint with them. I have filed both complaints. I want a refund of the $1367.90 I have paid them and a stop of the $172.90 charges and the $83.90 charges."
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: membership fee & recurring charges stopped Nov 28, 2015 $1,367.90
2. Other – Copy claim to regulators Nov 28, 2015 $14.99
3. Other – Pay for claim posting cost Nov 28, 2015 $7.99
4. Other – Physical delivery charges Nov 28, 2015 $2.99
Cash total : $1,393.87
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Silverleaf Resorts. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© 2025 reserved by PeopleClaim