Public Mediation

Smoke Free Electronic Cigarette-Dispute-#2884104

R. R. vs. Smoke Free Electronic Cigarette
Smoke Free, Inc. 10451 Mill Run Circle, Suite LL , Owings Mills, Maryland, 21117, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 2884104
    • Amount Involved: N/A
    • Filed On: Feb 01, 2012
    • Posted On: Feb 12, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"In August of 2011, I purchased the Gold kit from Smoke Free Electronic Cigarette Company and the batteries, which have a lifetime warranty, have stopped working. The first battery stopped working in December of 2011 and the second battery has quit just a few days ago. I have been trying to contact Customer service at the only given number (1-800-653-8594) and through email on their given website (smokefreeonline.com). I have even sent the first battery back to the company with a letter explaining the problem and it was sent back without fixing the battery with the (LIFETIME) warranty, nor any note, email, or call back from the company! I have posted on their Facebook page and have yet to get a response from them. I have scoped out their page and others are having similar issues.All that has been said back to the customer's is to contact the company's 1-800 number between 9 a.m. and 6 p.m. I have tried numerous times to contact them during these hours and every time I have gotten a recording saying office is closed and to please call back during office hours. I do not want my money back, but for the company to replace both my (2) batteries, wall charger, and cartridges which do not work. Therefore the product is unusable as-is and it is impossible to get a hold of anyone to help with this matter."
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What Claimant Wants Hide
What By When How Much
1. Replace: (2) smoek free E-Cigarette rechargeable battery atomizer Feb 16, 2012 N/A
2. Replace: Wall Charger Feb 16, 2012 N/A
3. Replace: (5) boxes of Cartridges (Full-flavor: High nicotine level) Feb 16, 2012 N/A
4. Better Customer Service contact Feb 16, 2012 N/A
Non-cash: 4 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Smoke Free Electronic Cigarette. This claim will remain posted until resolved
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