Public Mediation

Terry's Auto-Dispute-#9392787

L. F. vs. Terry's Auto
2336 Stone Mtn Rd, Lithonia, Georgia, 30058, United States
Amount Involved: $346.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9392787
    • Amount Involved: 346.00
    • Filed On: Dec 13, 2012
    • Posted On: Dec 24, 2012
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Terry overchaged me 100 dollars and never refunded my money. I rented a one way uhaul from him to move out of state. I was charged a deposit and a rental fee. When paying for the transactions he swiped a prepaid american express gift card and processed the payment for 100 dollars. He also swiped my local debit bank card and processed the payment for 100 dollars and insisted that I go to the atm and withdraw cash to pay the remaining banlance. The total costs for the truck including the depoit was for 200 and some odd dollars. The deposit was for One hundred of which would be refunded to me after I was to refuel and return the truck the next day, I paid a total of 300 and some odd dollars. (AN OVERAGE OF 100 DOLLARS) Terrry realized that he had already swiped both cards and processed the payments. He did not even attempt reverse one of the charges. He never repaid me the difference and insisted that I should take this up with my bank. I returned the truck and was given another reciept for my deposit refund. I filed a dispute at my bank and Terry took that new receipt and fowarded to the bank stating that he had already refunded the money when actuality he had not.. The reciept he showed them was for my deposit that I was already entitled to. As far as the prepaid gift card that he had also swiped for 100 dollars he had fraudulently written that this charge was for 93 dollars when it was indeed not. This seemed confusing to the bank so they did not refund my money even when I had disputed the charge over a course of 3 months. All in all, this was a very poor experience with Terry and the way he conducts business. He still owes me 100 dollars and could easily just reverse the charge but has not even attempted to contact me. I was not made aware if he will even attempt to make it right at this point. I really hope this has not been happening to other customers like me but I just wonder if he has tried this with someone else since it appears he has gotten away with the money which I know has already long processed and credited to his account. This was wrong and something needs to be done about it. He should be given an opportunity to make it right out of his own free will but has not reversed the charge on either card or been willing to give it back to me in cash. I was a customer who was shortchanged here, three months have nearly come and gone but nothing was done about it ."
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What Claimant Wants Hide
1. Refund: The total amount I was charged Dec 14, 2012 $346.00
2. Other – Pay for claim posting cost Dec 14, 2012 $7.99
Cash total : $353.99
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Respondent's Counteroffer

There has been no response to this claim from Terry's Auto. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-29-2012
    View more
  • Because some time has passed, you need to do a few things relatively quickly. The first is to write a letter to your bank, sent certified, disputing the charges. Under the law, they are required to perform an investigation. However, you may be outside the time frame for protection under that law. If you can, you should talk to an attorney. Perhaps a letter written from the attorney pointing out the issues you are having with this individual and his company can help you with some resolution.
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